PALS Officer: Patient Experience & Resolution

Great Yarmouth Source: WhatJobs
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James Paget University Hospitals NHS Foundation Trust is seeking a PALS Officer to join the Patient Advice and Liaison Service. The role is band 3, full-time (37.5 hours per week) with a permanent contract and may require 7-day service in the future, including some weekend work.

The post focuses on handling PALS enquiries, concerns and feedback from patients, carers and visitors, providing frontline support and signposting, and ensuring timely resolution where possible.

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