Clinical Support Worker - Higher Level

Job summary

An exciting opportunity has arisen within Ward 21, paediatric medical ward at The James Cook University Hospital to employ a Clinical Support Worker higher level. The role is to support the nursing team in providing direct patient care to children and young people. The role also involves some administrative work.

Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)

Care certificate
Level 3 vocational qualification
or
Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3.
Theoretical knowledge
Experience of a range of care and related procedures
clinical observations
knowledge of relevant legislation

Main duties of the job

We care for children from birth until 18 years. We care for children from numerous specialities and a family centred approach to care is essential.

We are a team committed to delivering and maintaining high quality patient care and are looking to attract a Health Care Assistant who shares our goal. In return we will support ongoing professional development and provide regular training opportunities.

Experience in health care is preferred, with experience working with children and young people desirable. Applicants must demonstrate effective communication skills, be enthusiastic, well motivated and share a commitment to team working.

This vacancy will close when we receive sufficient completed applications.

About us

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations. Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience. We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development. We support 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Details

Date posted 01 October 2026
Pay scheme Agenda for change
Band Band 3
Salary £25,760 to £27,476 a year per annum
Contract Permanent
Working pattern Part-time
Reference number 328-FHS-
Job locations The James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW, United Kingdom

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Experience

Essential

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalation of changes or findings

Desirable

• Experience of working in an NHS care role.

Knowledge and Skills

Essential

• Excellent interpersonal, communication & active listening skills. Ability to adopt appropriate styles & methods of communication.
• Timekeeping, planning & prioritisation skills.
• Basic IT skills to use electronic patient records & other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
• Ability to demonstrate the importance of holistic person-centred care & related procedures
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective teamwork.
• Awareness of GDPR and the need for confidentiality

Qualifications & Training

Essential

• Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (
• Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation
• Care Certificate (if you don't hold this certificate, you would be expected to complete this during your first 6 months of employment)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name South Tees Hospitals NHS Foundation Trust
Address The James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW, United Kingdom
Employer's website

Employer contact details

For questions about the job, contact:
Manager
Naomi Hewett

Details

Date posted 01 October 2026
Pay scheme Agenda for change
Band Band 3
Salary £25,760 to £27,476 a year per annum
Contract Permanent
Working pattern Part-time
Reference number 328-FHS-
Job locations The James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW, United Kingdom

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