Residential Support Worker

Residential Support Worker

A rewarding opportunity to support adults in a structured residential setting, promoting safety, positive routines and independence. Candidates need safeguarding awareness, empathy and confidence working independently and as part of a team.

This role is official known as a Criminal Justice Project Support Worker

If you’ve also worked in the following roles, we’d also like to hear from you: Support Worker, Housing Support Worker, Community Support Worker, Support Practitioner, Care Support Worker, Supported Housing Worker, Resettlement Support Worker, Criminal Justice Support Worker, Community Support Assistant

Benefits include 27 days' annual leave pro rata, a birthday day off, 2 volunteer days, employer pension contribution and a healthcare cash plan.

SALARY: £20,422 per annum + Unsocial Hours Payment + Benefits

JOB TYPE: Part-Time, Permanent (Casual hours are also available)

LOCATION: Newcastle upon Tyne, North East England

WORKING HOURS: Average 30 hours per week on a 7-week rota, primarily afternoon/evening and waking-night shifts, with some day shifts.

Shift times include 08:00-16:30, 11:00-23:30, 12:30-00:00, 14:00-23:30, 14:00-00:00, 16:00-23:30, 16:00-00:00 and 23:30-08:30. Additional casual shifts are available; casual hours are flexible and discussed at interview stage

JOB OVERVIEW

This is an opportunity to make a practical difference in a structured residential service supporting adults involved at varying stages of the criminal justice system. The Residential Support Worker helps provide a stable, secure environment from arrival through to move-on.

Working collaboratively with colleagues and external agencies, the Residential Support Worker supports structured activities, safeguarding and positive behaviour while maintaining accurate electronic case records.

The Residential Support Worker also contributes to a clean, safe setting and works with probation, police, health and housing services to support residents’ needs and reintegration.

DUTIES

Your duties as the Residential Support Worker include:

• Resident Support: Engage with residents throughout their stay

• Activity Delivery: Support structured sessions that promote positive routines

• Record Keeping: Maintain clear and accurate electronic case records

• Safety Monitoring: Help maintain a safe, secure and stable environment

• Agency Liaison: Work with probation, police, health and housing services

• Policy Compliance: Follow organisational procedures and confidentiality requirements

• Team Working: Collaborate with colleagues to meet resident needs

• Practical Tasks: Carry out basic domestic or cooking duties as required

CANDIDATE REQUIREMENTS

Essential

• Good numeracy and literacy skills

• An understanding of safeguarding

• Able to work independently without guidance as well as within a team

• Able to work shifts covering evenings, nights, waking nights and weekends

• Enthusiastic, imaginative, motivated and committed to working in a challenging environment

• Empathetic, with the tact and discretion to handle confidential and sensitive issues

• Fully mobile within multi-floor properties that are only accessible by stairs

• Commitment to safeguarding young people and vulnerable adults and to the requirements of the Prevent Duty and positive promotion of modern British values

Desirable

• Previous experience of working within a residential setting

• Experience of working with groups or individuals to support, motivate and change behaviour

• Knowledge and experience of work within the criminal justice system

BENEFITS

• 27 days' annual leave pro rata + birthday day off, with the opportunity to buy additional days
• 2 volunteer days
• Pension - 5% employee and 5% employer contribution
• Healthcare cash plan, including 3 x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to an online benefits portal with retail discounts, cycle to work scheme and additional voluntary benefits

This role is subject to an Enhanced DBS check

JOB REF: AWDO-P15242

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