Urgent Care Base Team Lead- Permanent, Full-time (Shropshire, Telford & Wrekin)

Are you looking for a rewarding new opportunity where you can make a real difference, while enjoying a role where no two days are ever the same? Following our continued growth, we are delighted to offer an exciting opportunity to join our team in Shropshire, Telford and Wrekin , supporting the delivery of vital GP Out of Hours and Care Coordination services within our Urgent Care team. We are seeking a Base Team Lead to join us on either a 30-hour or 37.5-hour per week contract . In this varied and rewarding role, you will play a key part in supporting the smooth day-to-day operation of our services across our operational bases in Telford , Shrewsbury , Bridgnorth , Ludlow and Whitchurch . This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, leading by example, and contributing to high-quality patient care. Previous experience in an operational role within a healthcare setting would be advantageous, together with excellent organisational skills and a strong attention to detail.

About The Role

As a Base Team Lead, you will work closely with the Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high-quality, 24/7 service to our patients and service users.

You will have line management responsibility for a team, overseeing recruitment, HR processes, induction, training, and ongoing support.

You will ensure that agreed working practices are followed consistently across the team and that patient care remains central to everything we do.

We are looking for someone who is calm, focused, and an excellent communicator, someone who can work autonomously and use their knowledge, judgement, and initiative to support both internal and external stakeholders. You will also be expected to follow established instructions, procedures, and protocols to help maintain the effective and efficient running of the service.

The Urgent Care Base Team Lead plays a key role as a professional and responsive point of contact for health and social care professionals, while also supporting other functions within both the Call Centre and Out-of-Hours bases. You will help provide a high-quality interface between stakeholders and ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements.

Please note: as we operate 24/7, 365 days a year, a flexible approach to working hours is essential. Our rolling shift pattern includes days, weekends, overnights, and Bank Holidays.

A copy of the shift pattern can be provided on request and discussed further at interview. The pattern will entail hours mainly between Monday to Friday, with occasional out of hours work requirements.

About You

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
• A strong ability to converse with members of the HealthHero Integrated Care team at all levels
• Excellent written and oral communication skills
• High levels of attention to detail, accuracy and consistent follow through
• A good working knowledge of MS Office suite

About Us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care Services Support Patients Across Both Localities, Providing Clinical Assessment And Urgent Care Outside Normal GP Opening Hours. Services Include

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europe's largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –

and we're rewarded when we do.

What We Offer

• Competitive salary - Base rate of £15.03 per hour, plus evening and weekends enhancements of up to £20.29 per hour (dependant on shift day and time)
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications.
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
• Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.

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