Senior CareCall & Safety Response Lead

Stockport Homes Group is seeking a Senior Carecall Officer in Stockport to oversee a 24/7 monitoring and response service. The role involves coordinating shifts, allocating work, and ensuring high standards of customer care in line with TSA Quality Standards.

You will respond to emergency alarm calls, provide reassurance, attend customers’ homes when needed for lifting services, and support colleagues across shifts with a calm, solutions‑focused approach in a busy environment.

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