Band 3 Support, Time and Recovery Worker / Health Care Assistant

Job overview

An opportunity has emerged for a motivated and appropriately skilled Health Care Assistant / Support, Time & Recovery Worker (STR Worker) to join the award winning Dementia Crisis Support team.
The team covers a large geographical area - Basildon, Brentwood and Thurrock. We support service users and their carers in their own homes and in residential and nursing care homes. The team is based at Corringham Integrated Medical and Wellbeing Centre.
The team’s aim is to support people in their usual place of residence and to avoid a Hospital admission.
We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users and their carers who live with Dementia.

You will need experience of working with adults living with dementia and an interest in working with service users in a community setting.

Due to the community based nature of this role, you will need to have a valid UK Driving Licence and access to a car.

The successful candidate will need to be flexible and passionate about providing good quality Dementia care. The candidate will need to effectively travel across a wide geographical patch, and public transport is limited.

In return, we offer regular support. There are many opportunities for further training and for developing new skills and knowledge. The team is supportive and caring.

Please note - You must have lived experience or work experience of working with patients with dementia please highlight this in your supporting statement.

Main duties of the job

The successful applicant should:

• Be able to evidence a good General Education to GCSE or equivalent
• Have relevant experience in working with people who live with Dementia where a degree of autonomous working has been required.
• Demonstrate a knowledge of an understanding of the need to use an enabling approach
• Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively.
• Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties.
• Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional and practical support to service users and carers. The services operational hours are Monday to Friday 9am to 7pm and weekends and bank holidays 9am to 5pm. These shifts will be on a rota basis.
• The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems.

The team provides assessment, advice and treatment. We also act as a signposting service to other teams and organisations as appropriate. Dementia Crisis Support Team offers individual interventions for service users and their carers aimed towards preventing a Hospital admission and supporting the recovery of the crisis.

Detailed job description and main responsibilities

• The postholder is expected to be flexible in the performance of duties associated with this post. All jobs are subject to change and review from time to time.
• The Directorate requires that there will be no discrimination on the grounds of gender, age, disability, marital status, sexual orientation, creed/religion, ethnic or national origin in any matters to do with employment or the provision of services.
• All staff are required to sign and abide by the Directorates confidentiality agreement.
• To comply with safety instructions associated with their employment.
• To use information systems including information technology and be willing to undertake appropriate training

Working for Us

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.
They are:

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by
the best people.

Starting with NELFT

NELFT place a great deal of importance on new starters being
properly welcomed and inducted into the Trust. All new starters
will join the Trust on the first Monday of each month and will
undertake a comprehensive induction of up to two weeks which
will include mandatory training, systems training and the
allocation of equipment. As part of the process new starters will
have the opportunity to also meet the executive team, senior
managers, and attend a number of drop-in sessions focusing on
engagement, health and wellbeing and key processes. The
induction will be held at our head office in Goodmayes Hospital.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement – Fringe

(Basildon, Thurrock, Brentwood, Harlow and Dartford only)
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (with a minimum of £1,303 to a maximum of £2,198 p.a. pro rata for part time)

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable
to offer sponsorship for all job roles. Please check your eligibility
under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

We value applications that genuinely reflect each candidate’s own skills, experience and motivations. We therefore strongly discourage the use of AI-generated content in applications.

For an informal chat or to arrange a visit, please contact:

Nikki Warden, Operational lead

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