Groups & Events Executive
Department: Sales
Location: Meliá White House, London
Reports to: Groups & Events Sales Manager
Salary Package: Competitive salary + service charge
About Meliá Hotels International
Meliá Hotels International is one of the world’s leading hotel companies, with a presence across more than 40 countries and a portfolio of over 350 hotels worldwide.
Joining Meliá means becoming part of a truly international hospitality group, with opportunities to grow and develop your career across the UK and destinations around the world.
What’s in it for you?
- Competitive salary plus service charge
- 28 days’ holiday including public holidays
- Contributory pension scheme
- Health cash plan and discounted dental cover
- Refer-a-friend bonus
- Exceptional employee rates worldwide for you, your friends and family
- Food & beverage discounts, subject to outlet participation
- Unlimited access to Meliá’s global online learning platform
- Career development opportunities across more than 350 hotels worldwide
- High-street discounts and team celebrations
Mission
As a Groups & Events Executive, you will support the successful conversion, planning and delivery of groups and events, ensuring every booking is managed efficiently from confirmation through to post-event follow-up.
You will act as a key point of contact for clients and internal teams, coordinating all operational requirements while maximising guest satisfaction, repeat business and revenue opportunities for the hotel.
Key Responsibilities – Groups & Events Excellence
- Manage confirmed group and event bookings from contract stage through to departure, ensuring all details are accurately planned and communicated.
- Coordinate pre-event logistics, including contracts, deposits, billing requirements, accommodation arrangements and event documentation.
- Liaise closely with all relevant hotel departments to ensure events are delivered smoothly and client requirements are fully understood.
- Prepare and distribute BEO batches, weekly event summaries, conference and banqueting reports and other operational documentation.
- Ensure all bookings and relevant information are accurately maintained in SAP and internal systems within the required timescales.
- Support the Groups & Events Manager and Sales Coordinator with the allocation, organisation and smooth running of confirmed business.
- Conduct hotel and facilities showrounds for new and existing clients, showcasing the hotel's meeting, conference and event spaces.
- Identify opportunities to upsell Food & Beverage, meeting spaces and additional hotel services, while securing profitable terms for the hotel.
- Meet and greet delegates and remain closely involved during events, responding promptly and professionally to operational requirements or client concerns.
- Follow up with clients after events, gathering feedback, addressing any outstanding matters and identifying opportunities for repeat business.
- Work closely with the Credit Controller and relevant departments to ensure deposits, credit applications and billing requirements are managed correctly.
- Maintain accurate and professional group files and ensure all client correspondence and event information is recorded appropriately.
What we’re looking for?
- Experience: Previous experience in Groups & Events, Conference & Banqueting, Sales or a similar hotel environment is desirable.
- Organisation: Strong organisational and planning skills, with the ability to manage multiple bookings, deadlines and operational requirements simultaneously.
- Communication: Excellent communication and interpersonal skills, with confidence dealing with clients, delegates and internal departments.
- Customer Focus: A genuine passion for delivering excellent service and creating positive client experiences.
- Commercial Awareness: Ability to identify upselling opportunities and balance customer requirements with the commercial interests of the hotel.
- Problem Solving: Proactive and practical approach to handling operational challenges, complaints and changing client requirements.
- Attention to Detail: Strong attention to detail when managing contracts, event documentation, billing instructions, deposits and booking information.
- Systems: Good IT skills and confidence working with hotel systems; experience with SAP is advantageous.
- Teamwork: Ability to work collaboratively with Sales, Food & Beverage, Operations, Finance and other hotel departments.
- Flexibility: A positive and adaptable approach, with the ability to respond to the changing requirements of a busy Groups & Events operation.
Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do. Our warmth, proximity and passion create an environment where everyone feels valued, supported and inspired to grow.
Being part of Meliá means being a Very Inspiring Person .
Our Commitment to Diversity & Inclusion
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality, creating a respectful and supportive workplace free from discrimination.
We believe our differences strengthen us and help build a more responsible and sustainable future.
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