Revenue & Central Reservations Manager

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

In this role, you’ll combine data-driven insights with strategic thinking to maximise revenue across our portfolio of nine Scottish hotels. You’ll manage multiple booking channels, navigate competitive pricing environments, and respond proactively to fluctuating market demand. You will be responsible for managing and leading the Group’s accommodation revenue by reviewing occupancy and implementing dynamic pricing, alongside managing our Central Reservations team.

If you thrive on challenges and take pride in delivering exceptional results, we’d love to hear from you.

ABOUT THE ROLE...

• Strategy & Pricing: Develop and implement dynamic pricing strategies to maximise revenue from rooms, F&B, and other services.
• Forecasting & Analysis: Use historical data, market trends, and competitor insights to predict demand and identify revenue opportunities. Monitor key metrics such as Occupancy, RevPAR and ARR.
• Inventory Management: Optimise room inventory across all distribution channels (OTAs, direct bookings) to drive occupancy and profitability.
• Distribution Management: Act as the primary contact for OTAs and partners, ensuring rate parity and profitability.
• Reporting: Prepare and present regular performance reports, forecasts, and strategic recommendations to senior management.
• Collaboration: Work closely with sales, marketing, and operations teams to align commercial strategies.
• Budgeting: Contribute to revenue budgets and financial forecasts.
• Line Management: Line manage our central reservations team in terms of customer service experience, training, rota planning and performance management. Look to develop an exceptional customer service experience, along with great collaboration and communication with our venues.

ARE YOU THE RIGHT PERSON...

• Strong analytical skills and proficiency with revenue management systems.
• Exceptional attention to detail and ability to prioritise workload effectively.
• Solid understanding of market trends, competitor activity, and demand drivers.
• Strategic thinker with a proactive approach to market changes.
• Excellent communication skills for cross-functional collaboration and reporting.
• Experience of line management, along with coaching and development.
• Experience with RezControl PMS is desirable but not essential.
• Experience in hotel revenue management is desirable but not essential.

WHAT WE OFFER...

Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career

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