Immigration Coordinator

The Immigration Coordinator is responsible for ensuring that all visa processes are clearly defined and completed, enabling Field Engineers to mobilise to projects on time.

The role will ensure that the required number of valid visas is maintained in line with agreed KPIs, supporting both planned and unplanned work. The Immigration Coordinator will act as the subject matter expert for migration and visa matters within Field Service, making decisions and recommending appropriate courses of action to support the global mobilisation of manpower in line with customer requirements.

The role requires close collaboration with Resource Planners, Project Managers, regional teams and international embassies to ensure an efficient and cost-effective level of support is provided to the business.

The successful candidate will be required to understand complex immigration and migration matters and determine the most appropriate visas required to support business activities, while protecting Siemens Energy's reputation and the wellbeing of Field Service Engineers.

Key Responsibilities

• Review and update IGT visa application instructions and information held within the visa database following changes to immigration law or internal processes.
• Define IGT visa strategy based on short, medium and long-term business forecasts, ensuring sufficient Field Service Engineers meet the immigration requirements to work within the relevant territories.
• Facilitate the resolution of visa and immigration queries for LCN & FSP PS DO Field Staff, ensuring delegates are appropriately supported.
• Support visa database administration, including reviewing available reports, identifying and feeding back issues to Manpower Planners and Administrators, and assisting with the review and cleansing of data.
• Provide visa and immigration support during IGT manpower planning meetings.
• Maintain KPI data relating to valid visas for contingency and manned jobs, along with associated visa applications.
• Carry out best-practice sharing activities to build visa and immigration knowledge across relevant teams and improve support for delegates.
• Gather and verify country-specific immigration and visa information obtained from GMS, Consulates and PwC Legal.
• Support the ongoing relationship with PwC Legal and Global Shared Services.

Key Relationships

Internal

The role will work closely with:

• Project Management
• Customer Support
• Manpower Planning
• Global Shared Services
• New Unit
• Service Business
• Modernisation and Upgrades businesses
• Siemens regional entities and in-country representatives

External

The role will engage with:

• Notaries
• Consulates and embassies

Skills, Knowledge & Experience

The successful candidate should have:

• Substantial knowledge and experience of visa, international delegation processes and immigration requirements.
• Degree-level education or equivalent.
• Knowledge and understanding of Field Service Engineer skill requirements.
• Knowledge of Primavera Web tools, SAP, Microsoft Access and Microsoft Office.
• A number of years' experience in a similar role.
• Experience working within a large corporate organisation operating a Global Field Service department or with global mobilisation requirements.
• Awareness of global immigration matters and issues associated with working abroad.
• Strong communication skills and the ability to work independently as well as part of a team.
• Experience of working with different cultures, with an open-minded and respectful approach.

Additional language skills in French, Spanish or Portuguese would be beneficial but are not essential .

The role requires strengths in:

• Business competence
• Analytics
• Strategic judgement and risk management
• Building networks based on trust
• Professional ethics

Training Requirements

Relevant training requirements include:

Health, Safety & Environmental

• Defined HSEMS procedure awareness
• Defined CBT training

IT

• SAP training

Role-specific

• Compliance training
• Internal product training courses

Mission
of
Role Ensuring all visa processes are defined and met, to enable Field Engineers to mobilise to projects on time. Ensuring the number of Valid Visas kept meets the KPI set, to support planned and unplanned work. The Visa Coordinator will be the expert in migration & visa issues for FS. Must be capable of making decisions and recommending courses of action to ensure global mobilisation of manpower in line with customer demands.

Dimensions of Role Close collaboration with Resource Planners, Project Managers, Regions & international embassies to ensure a efficient and cost effective level of support is provided to the business. Candidate must be able to understand complicated technical issues surrounding migration to ensure that the most appropriate visas are applied for to support the business activities; protecting Siemens Energy reputation & FSE well being in the process.

Contacts
(internal /
external) Internal - LCN & FSP: Project management, Customer support, Manpower planning, Global Shared Services, the New Unit, Service Business and Modernisation and Upgrades businesses and Field Engineers Siemens Regional entities & in country representatives.
External - Immigration solicitors, Notaries, Consulates / Embassies

Areas of Responsibility - What? - Why? - How?

% of Time What? - Why? Responsibility How?
Measurement criteria / Performance indicators

15 Responsible for reviewing and updating IGT Visa application instructions and information contained within the Visa database, when there are changes to immigration law and/or internal processes Full Quality review and customer feedback

25 Define IGT visa strategy based on the business short, medium and long term forecast which ensures sufficient FSEs meet the immigration requirements for them to work in the relevant territories. Shared Quality review and customer feedback

5 Facilitate query resolution for LCN & FSP PS DO Field Staff to ensure delegates are supported. Full Quality review and customer feedback

5 Visa database administration - Reviewing the available reports, feeding back issues to the Manpower Planners and Admins, assist in reviewing and cleansing the data, Shared Quality review and customer feedback

5 Provide support in IGT Manpower planning meetings on visa related and immigration issues Full Quality review and customer feedback

10 Maintaining KPI data for valid visas (contingency and manned jobs) And related applications Full To be agreed in accordance with local targets and measures

10 Carry out best practice sharing activities to ensure subject knowledge is built up across the relevant teams to further support the delegates. Full Quality review and customer feedback

25 Responsible for gathering and verifying Country immigration and visa information obtained from GMS, the Consulates and PwC Legal.
Have involvement in building the continuing relationship with PwC Legal and Global Shared Services Full Quality review and customer feedback

Skills - Knowledge - Experience - Competencies

Techniques (Technologies / Methodologies / Professional Knowledge) Level
B/C/A Business
Relevan. Future
Trend

Substantial knowledge and experience of visa, international delegation processes & immigration requirements A High +

Degree level or equivalent A High =

Knowledge and understanding of FSE skill requirements. A Medium +

Primavera Web tools/ SAP / Microsoft Access / office, etc. A High +

Additional languages; French / Spanish / Portuguese beneficial but not essential A Medium +

Essential (today and in the future)

Professional
Variety of Business A number of years experience in a similar role. Knowledge of visa and international delegation processes and office tools. Experience of working in a large corporate organisation which operates Global Field Service department / with global mobilisation requirements

Project / Process
Variety of Function Areas Awareness of Global Immigration and issues surrounding it - including working abroad. Project Coordination experience

Leadership
Variety of Function Types People management, communications, able to work independently as well as a team member

Intercultural
Variety of Cultures Open-minded towards and respectful of other cultures. Experience of working with other cultures

Enter the level for each of the 6-8 Competencies critical for this role for Recruitment purposes.
Ideally you should select at least one from each of the five SLF Capabilities

EDGE ENERGY ENERGISE EXECUTE PASSION

Entrepreneurial spirit Business competence 5 Coaching & mentoring Analytics 5 Customer focus

5 Self determination Change orientation Communication skills 5 Decision making Professional ethics

Strategic judgment & risk management 5 Initiative Network built on trust 5 Result and quality orientation Siemens values

5 Unlimited thinking Learning Team player

Training Requirements
1. Health, Safety & Environmental
a. Defined HSEMS procedure awareness.
b. Defined CBT training.
2. IT
a. Primavera Training
b. SAP Training
3. Role
a. Compliance Training
b. Internal Product Training Courses

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