Lord Search & Selection is seeking a Service Delivery Manager for its North Birmingham office. You will lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, owning service desk performance, client relationships and continuous improvement.
You will shape service strategy, manage SLAs, drive improvements, and report on KPIs. This role is office-based with a clear opportunity to influence growth and service quality in a dynamic MSP environment.
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Birmingham
Are you an experienced Service Desk Manager / Service Delivery Manager who knows that great IT service is about more than closing tickets?
West Midlands
Are you an experienced Service Desk Manager / Service Delivery Manager who knows that great IT service is about more than closing tickets?
Birmingham, West Midlands (County)
Confidential Opportunity | Service Delivery Manager | North Birmingham Leading Service Delivery Within a Growing IT / Cloud Services MSP environment…
Birmingham
In this role you will own and escalate the Managed Services operation, driving proactive service delivery, people development, and process refinement.
Hemel Hempstead
Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation?
Maidenhead
Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation?
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