Personal Banking Team Leader

Douglas Source: WhatJobs

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Business Segment: Personal & Private Banking

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We're looking for an experienced and people-focused Team Leader, to support our Personal Banking Manager while leading a high-performing team dedicated to delivering exceptional client outcomes.

This is an exciting opportunity for someone with a strong background in banking or financial services who enjoys developing people, solving complex client challenges and driving continuous improvement

This role offers the opportunity to combine leadership and operational excellence within a highly respected international banking business. You'll play a key role in developing your team, enhancing client experiences and contributing to the future success of Standard Bank Offshore.

Qualifications

5+ years' experience within banking, financial services, or a similar environment.
Proven experience leading, coaching or mentoring others.
GCSE (or equivalent) Maths and English at Grade C/4 or above.
Strong client service and relationship management skills.
Excellent communication and problem-solving abilities.
Ability to manage competing priorities and make sound decisions in a fast-paced environment.

Key outputs

Lead, coach and support a team of Personal Bankers to deliver an outstanding client experience.
Act as the first point of escalation for complex client queries, complaints and service incidents.
Support the Personal Banking Manager in the day-to-day leadership and operational management of the team, including deputising when required.
Build stronger client relationships through proactive service reviews and customer engagement activities.
Monitor performance data and management information (MI) to drive service improvements, workforce planning and operational efficiency.
Managing Tasks
Team Working
Interacting with People
Examining Information
Articulating Information
Attitude of Customer Experience
Banking Process & Procedures
Processing
Product Knowledge (Trading, Transacting)
Query Resolution