Credit Control and Billing Manager

Role Overview

aged debt, proactively addressing overdue balances with the team, and bad debt exposure. Partner closely with commercial and operational teams to ensure contract and framework compliance to contracted fees and payment terms. Balance business growth and customer relationships with effective credit risk management. Communicate effectively with internal teams and customers, escalating issues as needed. Produce and review key credit and cash flow performance reporting, including collections, overdue debt, disputes, credit exposure, bad debt and debtor forecasts, while maintaining strong financial controls and supporting audit requirements. Drive continuous improvement across credit control and billing, identifying automation and system opportunities and supporting acquisitions, integrations and wider business growth.

Team at our Head Office in Bromsgrove. As a key member of the team, you will take ownership of the Group's credit control and billing operations, helping to maximise cash flow, minimise financial risk, and support business growth. Through effective leadership of the sales ledger function and a focus on continuous improvement, you will play a vital role in delivering excellent financial performance and service across the Group.

Responsibilities

• Lead, manage and develop the credit control and sales ledger team, driving accountability, customer focus and continuous improvement.
• Own the Group's end-to-end billing process, ensuring the timely and accurate production of invoices, credit notes and statements for our customers.
• Own the Group's credit control strategy and cash collection performance, ensuring timely collection of outstanding debt and achievement of cash targets.
• Establish and maintain strong credit policies, procedures and controls.
• Monitor and manage customer payment performance and

Requirements

• Proven experience in credit control or credit management, including at least two years in a supervisory or management capacity.
• Previous experience managing, coaching and developing a credit control team.
• Strong Excel skills, with confidence working with aged debt reports, reconciliations and large volumes of financial data.
• Excellent communication skills and the ability to work effectively with a variety of teams across the group.
• A strong understanding of financial controls and month-end processes.
• The ability to analyse information, identify risk and turn data into clear recommendations.
• A proactive approach to identifying and resolving issues before they become significant debts.
• A confident, resilient and commercially focused approach.
• Proven proficiency using Microsoft Word.
• Experience of using Access or a similar integrated system.
• Complete a standard DBS check, the cost of which will be met by Polaris.

Job Details

Location: Head Office, Bromsgrove

Salary: £45,000 - £50,000 per annum, dependent on experience

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.

Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

Benefits

• 30 days' annual leave, increasing to 35 days with length of service, plus bank holidays.
• Company pension scheme.
• Life Insurance x 2.
• Employee Discount Scheme.
• Free on-site parking.

About Us

We are Polaris, one of the UK's leading communities of children's service providers. Within the Polaris Community, we have independent fostering and adoption agencies that have been passionately improving the lives of young people for over 30 years, as well as leaving care services, residential services, education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for every child in our care. We're ambitious for our children and young people, families and staff and believe in their futures.

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