Sales & Showroom Assistant - Coco Wolf

Coco Wolf creates luxury outdoor furniture, handcrafted in Britain for private homes, hotels and exceptional spaces around the world.

We are looking for a personable, organised Sales & Showroom Assistant to join our King’s Road showroom. Working closely with our Head of Sales, you will welcome interior designers, architects and private clients, help them explore our collections and support enquiries and orders through to delivery.

This is a hands-on role in a small, creative team, offering the opportunity to develop your knowledge of furniture, materials and British craftsmanship.

The role

Welcome showroom visitors and confidently introduce Coco Wolf’s furniture collections, fabrics and finishes.

Support the Head of Sales with client consultations, sample selections, quotations and follow-ups.

Respond to enquiries in person, by phone and by email, providing a friendly, knowledgeable service.

Process orders, assist with payment follow-ups and keep Pipedrive and sales records accurate and up to date.

Keep clients informed about their orders, working with our British factory, suppliers and delivery partners to coordinate updates and deliveries.

Help resolve client queries and aftercare requests, involving the Head of Sales where needed.

Keep the showroom beautifully presented, with furniture, samples and product information organised and well maintained.

Assist with preparations for client meetings, presentations and showroom events.

Provide everyday administrative and practical support to the Head of Sales.

About you

You are warm, professional and comfortable speaking with clients. You enjoy being part of a small team, notice what needs doing and follow tasks through proactively.

You will bring:

• Experience in a showroom, sales support, customer service or administrative role. A background in interiors, furniture or luxury retail would be an advantage.
• Strong organisation and attention to detail, with the ability to manage several enquiries and priorities at once.
• Clear, confident written and verbal communication, with fluency in English.
• Good computer skills, including Excel, and a willingness to learn new systems. Experience with Pipedrive or another CRM would be helpful.
• A genuine interest in furniture, fabrics, materials and design.
• A practical, collaborative approach and pride in providing excellent service.

The role is based full time in our King’s Road showroom. Occasional support with events or appointments outside normal working hours may be required, by prior arrangement.

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