Rent Review & Renewals Negotiator | Notting Hill

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC . Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to recruit a Rent Review & Renewals Negotiator to join our busy and successful Notting Hill team. This is an excellent opportunity for someone who enjoys working in a fast paced environment and managing a high volume of tenancy extensions. The team is passionate about delivering exceptional service to landlords and tenants and is looking for someone who shares that commitment. We're looking for an organised, self motivated individual who can work independently while also contributing as part of a collaborative team.

What the Role Will Involve

• Negotiate renewal and rent review terms professionally and confidently on behalf of both landlords and tenants
• Proactively contact landlords and tenants at least three months before tenancy expiry to discuss renewal options and next steps
• Keep up to date with lettings legislation and compliance requirements, advising clients of any relevant changes
• Prepare, manage and complete all renewal and rent review documentation accurately and within required timescales
• Build and maintain strong working relationships with landlords, tenants and colleagues across the wider lettings division
• Deliver exceptional customer service while managing multiple transactions and enquiries

What You'll Be Responsible For

• Negotiating tenancy renewal and rent review terms with landlords and tenants.
• Contacting landlords and tenants at least three months before key tenancy dates.
• Managing renewals and rent reviews in line with current legislation, including the requirements of the Renters' Rights Act.
• Keeping up to date with lettings compliance and advising clients of any changes that may affect them.
• Preparing and processing renewal and rent review documentation accurately and within required timescales.
• Maintaining accurate records and updating internal systems.
• Building strong working relationships across the lettings division.
• Delivering excellent customer service throughout the negotiation process.

Experience You'll Need

• Experience in tenancy renewals, rent reviews, lettings, property management or a similar customer facing role
• Previous experience as a negotiator, or at least 1 to 2 years in a sales or customer service focused role
• Strong negotiation, communication and relationship building skills
• Excellent customer service skills with a client focused approach
• High level of attention to detail and accuracy
• Strong organisational skills and the ability to manage a busy workload
• Confidence communicating with landlords, tenants and stakeholders at all levels
• Knowledge of lettings legislation and compliance requirements, or a willingness to learn
• A proactive, enthusiastic and solution focused attitude
• Good working knowledge of Microsoft Office and property management systems

About You

You are highly driven, enthusiastic and attentive to detail, with a proven ability to build strong professional relationships. You take pride in delivering excellent service and enjoy working in a fast moving environment where no two days are the same.

Competitive salary

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