Client Service Advisor

Wrexham Source: WhatJobs

£27,000 per annum

Recruit4staff are representing a well-established Environmental Services business in their search for a Client Service Advisor to work in Wrexham

Hours of Work: Monday to Friday, 8:30am - 5:00pm
Duration: Permanent
Benefits: Free parking, standard pension, 20 days holiday plus bank holidays (increasing with length of service)

Job Details:

Pay: £27,000 per annum (negotiable DOE)
Hours of Work: Monday to Friday, 8:30am - 5:00pm
Duration: Permanent
Benefits: Free parking, standard pension, 20 days holiday plus bank holidays (increasing with length of service)

Job Role:

As a Client Service Advisor , you will be responsible for delivering excellent customer service while managing client enquiries, escalations and contract discussions. The Client Service Advisor will handle incoming and outgoing telephone calls and emails, resolve issues efficiently, renegotiate contracts where required, maintain accurate system records and ensure customers receive a professional service at all times.

Essential Skills, Experience, or Qualifications:

Previous experience working within an office environment
Proven success in a customer-facing or client-facing role
Experience handling escalations and complaints
Strong communication and problem-solving abilities
Ability to update and maintain CRM or internal systems accurately
The successful Client Service Advisor will be confident dealing with customers and managing challenging situations professionally

Advantageous Skills, Experience, or Qualifications

Previous experience dealing with customer cancellations
Background in customer retention or account management
Experience within a service-based environment
An experienced Client Service Advisor with retention-focused experience would be highly desirable

Commutable From:

Wrexham, Chester, Denbighshire, Shropshire

Similar Job Titles:

Retention Specialist, Retention Advisor, Account Executive, Internal Account Manager, Cancellations Specialist, Customer Service Advisor, Customer Success Advisor, Customer Service Representative, Escalations Advisor, Customer Relations Advisor, Complaints Handler

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