Technical Sales Advisor
The role of the Technical Sales Advisor is to process customer enquiries in an accurate, compliant, efficient and professional manner. Support customer technical enquiries and provide product support
To build effective customer relationships, improve customer satisfaction and provide a proactive customer service at all times.
Responsibilities of the Role
Customer Service
- Continually improve levels of customer satisfaction.
- Ensure customers receive and perceive “value for money”.
- Provide and exceed enquiry intake, order conversion and invoiced sales targets.
- Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness.
- Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation.
- Ensure enquiries are processed and quoted expediently and within agreed timescales.
- Ensure orders are processed, delivered and invoiced expediently and within agreed timescales.
- Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others.
- Manage customer service performance. Address issues of underperformance.
- Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats & requirements.
- Adhere to any duty rota that is which may be in force.
Technical Support
- Perform baseline technical review of customer and/or supplier documentation. Ensure all implications are understood, communicated, recorded and complied with across the department.
- Provide advice on product and supplier selection to best meet customer needs and in accordance with the Hydrasun strategy.
- Actively source and maximise opportunities to generate additional revenue from new products.
- Maintain Internal and external network of technical experts with key suppliers.
- Receive, investigate, co-ordinate and complete reports for all HSEQ “system failure notifications” (e.g. customer complaints)
Continual Improvement / Personal Development
- Promote a strong “team” environment and a culture of continuous improvement throughout the department.
- Promote effective and safe working practices that comply with the company’s safety and quality management systems.
- Understand and be accountable for CSD targets and objectives
- Understand and be accountable for agreeing and achieving personal objectives.
- To be an effective team member and actively promote communication and information sharing within supply chain and across the wider Hydrasun.
Qualifications – Essential
- Secondary School Education
Qualifications – Desirable
- Further education – College/Apprenticeship and/or Vocational training in Sales and Customer Services
- Qualification and / or training courses in selling techniques and methods.
- A qualification in Basic Engineering Principles
- NVQ level 3 in Customer Services
Experience - Essential
- Previous experience in a similar Technical sales role.
Experience - Desirable
- Experience with Instrumentation and Hydraulic Products
- Experience with Fittings, Hoses, Valves and Flanges.
Skills and Behaviours - Essential
- We are seeking a proactive and motivated individual with strong communication and interpersonal skills, capable of building positive relationships with customers, colleagues and stakeholders at all levels.
- The successful candidate will be highly organised, detail-oriented and able to effectively manage competing priorities to meet deadlines. They will demonstrate a flexible, can-do attitude, take initiative in their day-to-day responsibilities and contribute positively as part of a collaborative team environment.
- Strong IT skills, including proficiency in Microsoft Word, Excel and PowerPoint, are essential.
- The role also requires the ability to negotiate effectively, coordinate and delegate tasks where appropriate, and provide leadership and support to colleagues when required.
- This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering high standards of service and performance.
Skills and Behaviours - Desirable
- A working knowledge of Hydrasun products.
- An understanding and previous experience of using ERP systems
About us
We are a leading international provider of integrated fluid transfer, power and control products to many different sectors worldwide. As part of D2Zero, Hydrasun applies experience, knowledge, and insights for a new energy future.
Our core principles of engagement, accountability, communication and teamwork are cornerstones of our culture and guide us in our work. The right results stem from the right behaviours. Our people are empowered to make change happen. For the benefit of our customers, our industry, our clean energy future.
Our HQ is based in Aberdeen, Scotland with operations throughout the UK and a presence in strategic locations across Europe, Asia, the Middle East, Africa, the USA and South America.
Equal Employment Opportunity (EEO) statement
Hydrasun is proud to be an equal opportunity employer. We are committed to diversity & inclusion and do not tolerate discrimination & harassment of any kind.
In our recruitment process, all appropriately qualified applicants will be reviewed for a position based on their skills and experience.
Everyone at Hydrasun is responsible for maintaining a work culture free from discrimination and harassment by treating others with respect
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