Independent Living Scheme Officer

Location: Patchway, Filton, Little Stoke (BS34 6HL) - Occasionally wider South Gloucestershirearea
Contract Type: Permanent
Hours: Full-time, 37.5per week, Monday-Friday
Additional information: An enhanced DBS and Adults Barred List is required for this role (provided by us). A full driving licence is essential
Closing Date: Tuesday 20 October2026 (please apply early – we may close applications sooner if interest is high)

Are you someone who finds purpose in making a positive impact in people's lives? Do you excelin a role where every day brings new opportunities to assist and empower others? If so, we’d love to hear from you!

About the Role: As an Independent Living Scheme Officer, you’ll take the lead in managing our independent living schemes in Patchway, Filton, and Little Stoke. From ensuring communal areas are safe and welcoming, to supporting customers through regular contact, reviews, and social engagement – you’ll be at the heart of a thriving community. You’ll also support the management of customer escalations, coordinate communal repairs, and play a role in our Placed-Based Project, working collaboratively with customers and members of other teams to find solutions that work for our customers.

What You’ll Be Doing

• Day-to-day management of 8Independent Living Schemes, managing your own workload
• Working with other teams to ensure that communal areas and facilities are in good order
• Welcoming new customers and conducting annual Independent Living Reviews
• Having monthly contact with all customers
• Facilitating quarterly customer meetings
• Report and manage any Health and Safety issues on the schemes
• Keep accurate records, using Housing Management systems and spreadsheets
• Promote wellbeing and reduce social isolation through activities
• Ensure safeguarding procedures are followed
• Maintain accurate records and contribute to a positive team culture.

About You

We’re looking for someone who is:

• Customer-focused with a passion for delivering excellent service
• Empathetic and resilient , able to handle challenging situations with care
• Organised and proactive , capable of working independently
• Tech-savvy , with experience using Microsoft Office and housing systems
• Knowledgeable in safeguarding, equality & diversity, and health & safety

A full, clean driving licence is essential. There will be occasional travel across South Gloucestershire to cover other schemes and to travel to our regional offices for training.

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group.

Make a real difference, one visit at a time. Join Bromford Flagship LiveWestas anIndependent Living Scheme Officer and help support our communities to thrive.

We offer a supportive, inclusive workplace where your voice matters and your work truly changes lives.

If you're looking for a rewarding role where you can grow, thrive, and truly make a difference, we want to hear from you. Join us in building a community where people feel safe, supported, and empowered – every single day.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Occupational Health, mental health first aiders, menopause champions and annual health checks

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Annual allowance of £500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Generous holiday, occupational sick pay and paid family leave

Fully funded CIH qualification, if it’s a requirement of your role

About us

We’re part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we’re only just getting started.

Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we’ve created a thriving place of our own – giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work , thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud \"Disability Confident\" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

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