Order Processor

Order Processor

CO Manufacturing – Wakefield

Competitive Salary + Benefits

Mon – Fri, 40 hours a week

Benefits

• 21 days Holiday + Bank Hols
• Health cash plan
• Pension Scheme
• Monthly Employee value awards up to £75
• Personal development programmes through courses and training
• Free parking

About us

CO Manufacturing is the manufacturing hub of the £60 million turn over Conservatory Outlet Group, producing high-quality windows, doors, and conservatory roofs for a network of leading home improvement retailers, new build sites and trade businesses across the UK. Based in Wakefield, we combine advanced technology with skilled craftsmanship to deliver exceptional products that help homeowners transform their living spaces.

Our success is built on teamwork, innovation, and a commitment to quality at every stage of the process from design and production through to delivery. We’re proud to invest in our people, offering hands‑on training, career development, and the opportunity to grow within a business that values hard work and new ideas.

About the Role

• Accurately process orders and quotes from dealerships using the bespoke system, Window Designer, and Roofwright.
• Reprocess incorrect orders, including necessary parts such as glazing.
• Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.
• Continuously develop product knowledge to enhance customer support.
• Identify and implement process improvements to enhance service delivery and efficiency.
• Ensure orders are processed in line with customer expectations and delivery schedules.
• Make informed decisions to meet customer needs, especially for urgent orders.
• Maintain quality service standards, ensuring compliance with company policies and industry regulations.
• Ensure adherence to internal processes for reporting and rectifying quality concerns.

What we are looking for

• Previous experience in sales order processing role, ideally in Fenestration, building, or roofing industry
• Knowledge or experience of using window designer, roofwright or any other industry specific software would be an advantage.
• Strong customer service skills with a proactive approach to exceeding expectations.
• Effective problem-solving and decision-making abilities.
• Willingness to undertake further training and implement learning in daily tasks.

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