Food Service Assistant

Coffee Shop Assistant (30 Hours per Week)

Location: HMP Altcourse, Liverpool

Department: Facilities Management (On-Site Services)

• 30 hours per week
• £13.45 per hour

Join Our Team

We are looking for a friendly, reliable, and customer-focused Coffee Shop Assistant to join our Facilities Management team at HMP Altcourse . This is an excellent opportunity for someone who enjoys working in a fast-paced catering environment and takes pride in delivering outstanding customer service.

As a Coffee Shop Assistant, you will play a key role in the day-to-day operation of the visits coffee shop, ensuring customers receive a welcoming experience while maintaining the highest standards of food safety, hygiene, and security.

You will be responsible for serving hot and cold refreshments, maintaining stock levels, operating the till, completing food safety documentation, and ensuring the coffee shop remains clean, safe, and welcoming for customers.

HMP Altcourse serves the courts of Merseyside and the wider North West, maintaining strong community links with a clear focus on rehabilitation and resettlement. We provide high-quality services that support individuals to make positive changes, offering a wide range of education, training and work opportunities to help residents develop practical, work-ready skills. Our commitment to reducing reoffending continues beyond custody through community partnerships that support people on release. The prison includes multiple residential units, a healthcare centre, gym, library, workshops, visits hall, chaplaincy and kitchen.

What You'll Do

Key Responsibilities

• Serve hot and cold food and beverages to customers.
• Deliver excellent customer service at all times.
• Prepare and stock the coffee shop in line with company planograms.
• Collect stock from the main kitchen and replenish supplies as required.
• Heat food and beverages ready for service.
• Complete food safety documentation, including temperature records and food journals.
• Follow HACCP, health and safety, food hygiene, and company procedures.
• Rotate stock effectively to minimise waste.
• Assist within the staff restaurant and support special events when required.
• Carry out cleaning duties and complete opening and closing checks.
• Open, lock, and secure the coffee shop in line with security procedures.
• Operate the till accurately, process transactions, and balance cash at the end of shift.
• Manage waste and recycling in accordance with company procedures.
• Handle customer queries and complaints professionally.
• Complete required training and maintain high standards of professionalism and confidentiality.

What We're Looking For

Essential Skills & Experience

• Experience operating a cash till and handling cash transactions.
• Ability to count, balance cash, and provide correct change.
• Basic understanding of food hygiene and food safety practices.
• Strong customer service skills.
• Ability to work effectively as part of a team.
• Ability to identify the required standard for a task and complete work accordingly.
• Commitment to following health and safety procedures.
• Willingness to work appropriately within a prison environment.
• Reliable, professional, confidential, and security conscious.

Desirable

• Ability to work independently and use your own initiative.
• Previous experience in a café, coffee shop, retail, or catering environment.

Please see the attached job description for further information regarding the role requirements.

Additional Information

• 30-hour contract
• Monday to Sunday shifts
• Working 2 days in, 2 days off, long weekend in, long weekend off, in a 2 week rota
• Based on-site at HMP Altcourse, Liverpool
• Uniform provided
• Flexibility may be required to cover holidays, absences, and special events
• You may be required to support other areas of the catering operation, including the staff restaurant and main kitchen
• You must remain security conscious and follow all relevant site procedures

Working with Sodexo is more than a job; it's a chance to be part of something greater

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as a Sodexo retirement plan, discounts to over 1,900 brands to shop online, gym discounts to help maintain a healthy lifestyle, and a confidential 24/7 Employee Assistance Programme providing independent support, including emotional support and legal and financial advice.

For further details regarding our Sodexo benefits, please see the attached information

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future. We believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace where everyone is welcome, everyone can be themselves, and everyone can be the best version of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications from candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

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