Business Administrator / Client Coordinator

Sunderland Source: WhatJobs

£14.00-£15.00 per hour

Business Administrator / Client Coordinator | North East England | Part Time | £14.00-£15.00 per hour

Our client, Prime Property Surveyors Ltd, is an independent RICS-regulated residential surveying practice operating across Newcastle, Northumberland, North Tyneside, Gateshead and County Durham. They provide RICS Level 2 Home Surveys, RICS Level 3 Building Surveys, residential valuations and specialist property inspections.

As the business continues to grow, they are looking for an organised and proactive Administrator to become a key part of their team.

The Role

This is a client-facing administration position where you will be one of the main points of contact between clients, surveyors and the business. You will help ensure enquiries are followed up, surveys are booked efficiently, and clients receive a high level of service.

The role would suit someone highly organised, confident speaking with customers and comfortable taking ownership of their workload.

Initially, the role will be approximately 20-25 hours per week, with some flexibility around how these hours are structured. There is scope for the hours and level of responsibility to increase as the business grows.

Key Responsibilities

Answer incoming telephone calls and deal with new and existing client enquiries
Follow up quotations by telephone and email and help convert enquiries into confirmed bookings
Book surveys and coordinate access with clients, estate agents and vendors
Manage surveyors' diaries and allocate appointments efficiently
Send terms of engagement and monitor outstanding client documentation
Maintain accurate client records within the CRM system
Prepare and populate client files with the information required by surveyors before inspections
Maintain weekly survey, income and workload trackers
Monitor survey progress and report deadlines
Liaise with clients following inspections where required
Support referral-partner administration and tracking
Obtain and process surveyors' monthly mileage information
Assist with invoicing and general business administration
Support the Managing Director with the day-to-day organisation of the business
Help improve administrative systems and processes as the company grows
Explain the differences between survey types and communicate the level of inspection and service provided

Requirements

Essential

Extremely organised, reliable and able to manage several priorities and deadlines
Confident, friendly and professional on the telephone
Comfortable dealing directly with clients and following up enquiries
Proactive and able to take ownership of tasks
Comfortable using CRM systems, Microsoft Office, spreadsheets and email
Commercially minded and comfortable helping convert enquiries into bookings
Able to work independently within a small, growing business
Interested in taking on additional responsibility as the company expands

Desirable

Previous experience within surveying, property, estate agency, professional services or a similar client-facing environment

What's In It For You

£14.00-£15.00 per hour, depending on experience
Part-time hours of approximately 20-25 hours per week
Hybrid working arrangements
Flexibility around how hours are structured
Early finish at 4:00pm on Fridays
25 days' annual leave plus bank holidays, pro rata for part-time employees
Pension with matched employer contributions of up to 5%
£25 Referral Partner Bonus for each new referral partner successfully signed up
Additional performance-related incentives, including incentives for generating new business and helping increase client reviews
Scope for hours and responsibility to increase as the business grows
Opportunity to take ownership of the administrative and client-coordination side of a growing business
Opportunity to help develop administrative systems and processes as the company expands