Fire and Security Team Leader North West

Experience and skills

• At least 5 years' experience in the fire and security industry, ideally with an NSI Gold accredited company.
• Strong knowledge of servicing, maintaining and fault-finding across a range of fire and security systems, including remote monitoring.
• Experience with systems from manufacturers such as Honeywell, Menvier, Texecom, Paxton, C-TEC, Advanced, Morley, Hikvision and Galaxy.
• Able to work independently, make sound decisions under pressure and support colleagues as part of a team.
• Good communication, organisation and planning skills, with a customer-focused approach.
• Full, clean driving licence and willingness to join a 24-hour call-out rota.
• Able to meet the required security screening checks, including BS 7858, DBS and police checks.

Key responsibilities

• Help oversee the smooth running of the service area across the North West.
• Support engineers and deliver a first-class service to customers.
• Communicate outstanding issues promptly to the line manager or supervisor.
• Manage revisits effectively and help keep them to a minimum.
• Oversee vehicle stock control and ensure job sheets and audit paperwork are completed accurately.
• Follow company health and safety policies and represent the company professionally.

Package

• Basic salary up to £45,000, depending on experience.
• Door-to-door travel pay.
• Overtime and a 1-in-6 call-out rota, offering additional earning potential.
• 20 days' holiday plus bank holidays, increasing by one day per year of service up to 25 days; negotiable.
• Perkbox incentives, pension and career progression opportunities.
• Company vehicle, fuel card, phone, tablet and tools.
• Full training and refresher courses

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