Service Administrator

To provide administrative support for the Mental Health Practitioner Service, Health & Wellbeing Coach Service and the Social Prescribing Service. To ensure that all patients referred in are logged and triaged to the appropriate member of each service. To contact patients and provide a service introduction to ensure that expectations are clear. To book initial consultations on behalf of service staff and send reminders to patients. Other agreed administrative tasks as requested and agreed with the service leads, such as meeting notes. To support the Service Leads and H&WB Manager with service reporting, to provide visibility to the GP practices around work done.

Responsibilities

• Referral triage for each service.
• Booking in and carrying out introduction calls for referrals and sending back inappropriate referrals to referrers.
• Booking in the initial consultation for each patient with the appropriate service team member.
• Day to day management and oversight of appointment books, active patient load as well as waiting lists.
• Sending appointment reminder texts.
• Oversight of DNAs and focused work on improving the current rates for each service.
• Manage and oversight of complaints & learning events to ensure a reduction of issues especially around patient bookings.
• Last minute staff sickness appointment cancellations and communication.
• Ongoing admin support in the office for team members who travel between many different sites/practices such as letter printing and posting letters to patients.
• If capacity allows a. Supporting service audit completion b. Uploading compliments to teamnet c. Managing the H&WB Teamnet page d. Supporting at all-staff meetings. e. Helping to organize/attend community events/sessions.
• Any other reasonable duties required by the Service Leads or Health & Wellbeing Manager in support of the services.

This team member would be based in head office at Thomas Wall.

Team working

Work with the Health & Wellbeing Service Leads and team members.

Work with the practice & Sutton PCNs teams to ensure delivery of services and programmes.

Actively engage in the performance cycle to identify training and support requirements.

Communication

• Communicate effectively with other team members as required.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

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