Hire Coordinator - Burton Latimer, Kettering

Job title: Hire Coordinator

Location: Burton Latimer, Kettering

Salary: Competitive, depending on experience

An exciting opportunity has arisen for a Hire Coordinator to join a fast-growing materials handling and equipment solutions business.

You will play a key role in supporting the day-to-day hire and sales administration functions, ensuring customers receive a high level of service and that all hire and sales activity is processed accurately and efficiently.

This is a varied administrative role working closely with customers, suppliers, transport providers, service teams and sales colleagues.

The ideal candidate will be organised, proactive and customer-focused, with previous experience within plant, equipment, hire or a similar industry.

Daily responsibilities:

• Coordinate the day-to-day short-term hire activity, including scheduling and customer communication.
• Arrange transport and deliveries for hired equipment.
• Prepare and issue quotations and process hire invoices.
• Support sales administration, including preparing sales packs and purchase orders.
• Liaise with suppliers regarding equipment orders and deliveries.
• Update and maintain accurate equipment and customer records on internal systems and CRM.
• Process equipment invoices and assist with third-party finance and sale/buyback arrangements.
• Ensure all hire and sales administration is completed accurately and within agreed timescales.
• Develop relationships with existing suppliers and identify new suppliers for cross-hire opportunities.
• Build strong customer relationships and deal with queries or issues promptly.
• Work closely with the service and sales teams to ensure a smooth customer journey.
• Use CRM and business systems effectively and contribute to process improvements.
• Work towards agreed hire and sales KPIs.

Experience you will need:

• Previous experience within plant, equipment, machinery or vehicle hire environment.
• Strong administration and organisational skills.
• A proactive approach with the ability to manage multiple tasks and priorities.
• Excellent customer service and communication skills, both over the telephone and face-to-face.
• Good attention to detail and a high level of accuracy.
• Experience using Microsoft 365 and CRM/business management systems.
• Ability to work effectively as part of a close-knit team.
• A customer-focused approach with the confidence to resolve queries and issues.
• Previous experience within a hire, service or similar environment.

Package:

• Hours: Monday to Friday, 40 hours per week, with flexibility between 07:00–18:00.
• Competitive salary
• 24 days annual leave plus 8 statutory days
• Statutory pension contribution
• Opportunities for training, development and career progression
• Supportive, close-knit working environment
• Long-standing family-business culture

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