Deputy Team PA Lead (Private Client Group)

Deputy Team PA Lead (Private Client Group) (6530)

Who We Are

As one of the UK’s leading law firms, we’re here for the people and businesses who rely on us at life’s important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and aretrusted with the responsibility, in the right culture, to do the best work of your careers. Everyone’s path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

We’re looking for an experienced legal support professional to join our Private Client Group (PCG) support team as a Deputy Support Team Leader , where you’ll work alongside the Support Team Leader to support the day-to-day management of a team of Personal Assistants (PAs) based across our UK offices, driving operational excellence and helping to shape the future of the function.

The role offers an exciting opportunity for someone with legal support expertise who is looking to develop into leadership, coaching and operational responsibility. You’ll act as a deputy to the Support Team Leader, supporting day-to-day team operations and helping to ensure consistency, quality and efficiency across the service.

You’ll also play an important part in delivering improvements to processes, supporting onboarding and training activities, monitoring quality standards and helping the team adapt to evolving ways of working.

As Deputy Support Team Leader, your responsibilities will include:

• Supporting the day-to-day management of the Team PA function including monthly 121s, supporting wellbeing, engagement, attendance, development and performance.
• Providing guidance and support to Team PAs on service delivery, operational processes and day-to-day queries.
• Supporting people management activities, coaching conversations and team development initiatives.
• Assisting with recruitment, onboarding and training of new colleagues.
• Helping to drive engagement, collaboration and a positive, inclusive team culture.
• Monitoring performance, quality standards and service delivery measures.
• Identifying opportunities for continuous improvement and supporting the implementation of change initiatives.

Process Improvement and Quality Assurance

• Acting as a subject matter expert for Team PA processes within the Private Client Group.
• Supporting the introduction, communication and embedding of new ways of working.
• Undertaking quality assurance reviews and providing coaching and feedback where appropriate.
• Supporting operational projects designed to improve efficiency, consistency and client service.
• Escalating risks, issues and service concerns appropriately.

Legal and Administrative Support

• Providing complex administrative and legal support to senior stakeholders across the Private Client Group.
• Assisting with billing, financial administration and client correspondence.
• Producing reports, management information and operational data.
• Supporting wider business development, client service and professional support activities.

About You

As our ideal candidate for this role, you'll have:

• Experience working within a legal support, legal administration or professional services support environment.
• Experience coordinating, coaching, mentoring, or providing day-to-day guidance to colleagues within a team.
• The ability to manage competing priorities and deliver high-quality work in a client‑focused environment.
• Experience building effective working relationships with colleagues and stakeholders across multiple teams or locations.
• Experience of supporting operational processes and identifying opportunities for service or process improvement.
• Strong organisational skills, attention to detail and the ability to maintain quality standards across a varied workload.
• The ability to work independently, make informed decisions and escal…
• Effective written and verbal communication skills.
• Confidence using Microsoft Office and business systems, including document management and workflow tools.
• The ability to handle confidential information with discretion and professionalism.
• Experience working within Private Client Services or another client‑focused legal practice area.
• Experience supporting people management activities, such as absence management, performance discussions or recruitment processes.
• Experience supporting operational change, transformation or continuous improvement initiatives.
• Knowledge of billing processes, financial administration or legal finance systems.
• Experience working within a multi‑site or hybrid team environment.

Our Approach to Reward and Wellbeing

• 25 days' holiday as standard, rising to 28 days depending on role level , plus bank holidays and the option to purchase additional leave.
• Opportunities to share in our success through annual pay and bonus review processes for eligible colleagues.
• Health and wellbeing support , including Westfield Health and Digital GP access.
• Competitive pension arrangements to help you plan for the future.
• Two paid volunteering days every year to support causes that matter to you.
• Access to a range of colleague discounts and lifestyle benefits to support you both inside and outside of work.

We also offer a wide range of well‑being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported.

In 2026, Irwin Mitchell was recognised in the Sunday Times Best Places to Work guide and was the only law firm included in the 'Very Big' organisation category

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Applying to Irwin Mitchell

We want every candidate to have a positive, fair and transparent recruitment experience. If you require any support or reasonable adjustments throughout the recruitment process, please speak to a member of our Recruitment & Onboarding team or contact

Artificial Intelligence (AI) is becoming an increasingly common part of modern working life. If you choose to use AI tools as part of your application or interview preparation, please review our AI in Recruitment Candidate Guidance AI Candidate Guidance

As part of joining the Irwin Mitchell Group, all successful applicants are required to complete our employment screening process. We carry out pre employment screening to establish your eligibility to work in the UK, and understand any criminal records or adverse financial history.

Our onboarding processes are designed to help us maintain the high standards of trust, integrity and professionalism expected by our colleagues, to protect the interests of the Group, clients, partners and other stakeholders.

Checks are conducted by trusted 3rd parties and the employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

#J-18808-Ljbffr

Full job description from WhatJobs. Apply for this role →