Forwarder M/F

Operational activities - Freight Administration

Job title

Forwarder M/F

Position requirements and constraints (working hours…)

Monday to Friday 09:00 17:30
37.5 hours per week

Key Activities / Accountabilities

• Completion of end-to-end Ocean Import forwarding activities as the individual role requires
• Follow strict and time sensitive SOP's/KPI's to ensure compliance
• Work closely with internal and external customers
• Focus on customer service
• Use of Next Gen/MS office as requested
• Ensure timely invoicing, job costing, Customs Entries and milestone updates using NextGen/MS Office within the required timeframe
• Support month-end department compliance and cost control
• Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.
• Month end department compliance
• Customs Entries
• Cost control
• Assist senior forwarders, Supervisor and line manager where required
• Ensure all reports including internal and customer specific are completed within the deadline
• Resolve queries from customers and suppliers
• Ensure adopt Best Practices and support rates reviews with the Operations Manager
• Work closely with the Operations manager for Internal and external rates reviews.
• Maintain customer relationships and participate in customer reviews and development initiatives.
• Remain in contact with customers and suppliers to maintain relationships
• To take part in customer reviews when required to build up visibility and relationships with customers.
• Assist sales and management with customer development
• Uphold company AQ standards and clean desk policy
• Perform additional tasks as directed by supervisor or line manager.

Applicant's profile

Essential Education and/ or Training

• Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

• Business related experience
• Proven customer service record and experience
• Proven operational experience

Necessary Technical / Functional Skills

• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business

Working time (%)

100

Location

Basildon

Years of experience in similar position

Junior (1 to 5 years of experience)

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue.GEODIS is a company owned by SNCF Group.This position is also open to anyone recognized as a disabled worker.

• Geodis Contract Logistics, Unit 10 Richardson Way, Coventry CV2 2TA
• GEODIS Contract Logistics United Kingdom Ltd

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