Administrator (Service) - Mercedes-Benz of Truro Van Centre

Salary: up to £31,404.00

Hours: Monday to Friday 08:00-16:30

Location: Truro

This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Truro Van Centre. We are looking for an Administrator to support with the day to day operations and support the Service Team.

Who are City West Country?

We are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we're offering the right candidate the chance to thrive in a fast-paced, forward-thinking environment

Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What can we offer you?

• Achievable commission scheme
• Employee Car Scheme
• 25 days' holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub - discounts on big brands
• Employee Assistance Programme
• Comprehensive training and support
• Aspiring Managers programme for future leaders
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

What You'll Be Doing

As an Administrator, you will ensure all administrative processes are completed accurately, efficiently, and in line with franchise and business standards - consistently exceeding customer expectations

Key Responsibilities

• Provides administrative support to the service department in line with the company and agency / franchise standards and processes
• Collates technician, and casual driver clock cards and completes data entry on the system
• Processes and validates external supplier costs
• Completion of accurate attendance records
• Job card and job packs completed
• Maintains standards for company uniforms and orders stock as required
• Delivers consistently high standards of accuracy and quality in completion of information
• Completes the booking and administration of training and development
• Provides assistance in all areas of aftersales as required
• Communicates and develops strong relationships with customers
• Communicates clearly, regularly and promptly with colleagues across all business areas
• Identifies training and development needs for self as part of the performance management process
• Ensures all areas of Health & Safety operate effectively and within the requirements of the law
• Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives

What We're Looking For

• Previous motor trade experience is desirable but not essential
• Previous administer role is preferred
• Computer skills
• Good telephone and interpersonal skills
• Must be accurate and show attention to detail
• Organisational Skills
• Time Management

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

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