Nolans Seafoods is part of a dynamic and growing group of family owned seafood businesses, alongside Nor-Sea Foods and International Fish Canners, with operations across Fraserburgh and Aberdeen. We are proud to produce a wide range of high-quality seafood products, supplying customers around the world, primarily through private-label partnerships with leading retailers and brands. Our expertise spans a variety of species, including pelagic fish such as Mackerel, Herring, and Sprats, as well as whitefish including Haddock and Whiting. With a strong reputation for quality, innovation, and customer service, we continue to invest in our people, products, and processes to support our ongoing growth and success.
Role Overview
We are seeking a highly organised and proactive Commercial Support Coordinator. This is a varied role requiring excellent attention to detail, strong communication skills, and the ability to work effectively across multiple departments including Sales, Production, Logistics, Technical and Finance. The successful candidate will play a key role in ensuring customer orders are processed accurately, export requirements are met and operational information flows efficiently throughout the business.
- Manage customer orders received via telephone and email.
- Maintain and distribute daily whitefish sales reports.
- Input sales orders accurately onto the ERP system.
- Verify and process delivery documentation.
- Liaise directly with customers to confirm orders and delivery requirements.
- Resolve customer enquiries relating to product specifications, labels and deliveries.
- Support the Finance Department with sales invoice and account queries.
Export & Compliance
- Prepare export and customs documentation in line with current regulations.
- Create catch certificates and associated export paperwork.
- Produce supplier declarations and relevant support attestations.
- Complete Trader Support Service documentation where required.
- Ensure all documentation is completed accurately and within required timescales.
Logistics & Production Coordination
- Calculate pallet quantities and coordinate transport bookings.
- Liaise with transport providers to ensure timely collection and delivery.
- Communicate production requirements and order updates to the factory team.
- Ensure all departments are kept informed of changes affecting customer orders or dispatch schedules.
Product & Label Management
- Create and maintain Product Look-Up Codes (PLUs).
- Update technical spreadsheets with product and label information.
- Produce labels and associated documentation as required.
- Investigate and resolve customer and production label queries efficiently.
- Support product setup and amendments across internal systems.
Reporting & Administration
- Prepare reports, analysis and operational information as requested by management.
- Maintain accurate records and filing systems.
- Draft professional correspondence, emails and documentation.
- Attend departmental meetings and contribute to discussions regarding operational improvements.
Skills & Experience – Essential
- Previous administration experience in a fast-paced business environment.
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy.
- Proficient in Microsoft Office, particularly Excel, Outlook and Word.
- Strong written and verbal communication skills.
- Ability to prioritise workload and meet deadlines.
- Experience within the food manufacturing, seafood or logistics sector.
- Knowledge of export documentation and customs procedures.
- Experience using ERP systems.
- Understanding of supply chain or commercial administration processes.
Personal Attributes
- Professional and customer-focused approach.
- Positive and flexible attitude.
- Able to work independently and as part of a team.
- Strong problem-solving skills.
- Committed to continuous improvement and high standards of work.
What We Offer
- Competitive salary.
- Company pension scheme.
- Ongoing training and development opportunities.
- A supportive and collaborative working environment.
- Opportunity to develop within a growing and dynamic business.
General Requirements
- Maintain high standards of housekeeping and health & safety.
- Comply with all company policies and procedures.
- Participate in training and development activities as required.
- Undertake any other duties reasonably requested in line with the role and business needs.
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