Bus & Coach PSV Warranty Administrator

Southwater Source: WhatJobs

£30,000 £35,000

Warranty Administrator PSV / Commercial Vehicles

Southwater, West Sussex

Salary: £30,000 £35,000 (DOE)
Full-Time Permanent
Monday Thursday: 8:00am 5:00pm
Friday: 8:00am 3:00pm

An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.

This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery while delivering a high level of service to both internal teams and customers.

Key Responsibilities

Receive, review, and process warranty claims from workshop and aftersales teams
Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
Submit warranty claims and monitor progress through manufacturer portals
Follow up on delayed or rejected claims, providing supporting evidence where required
Communicate clearly with internal stakeholders regarding claim status and expectations
Coordinate warranty-related repairs and replacement parts with suppliers and vendors
Maintain accurate records of warranty parts, paperwork, and approvals
Monitor manufacturer recalls and warranty policy updates
Carry out warranty audits to ensure compliance and reduce rejection rates
Track warranty financial performance, recovery values, and claim turnaround times
Process internal jobs including documentation, retail quotations, and invoicing
Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
Work closely with Workshop, Parts, Aftersales Management, and Finance teams
Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.

Your Background & Skillset

Minimum 2 years experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
Strong understanding of manufacturer warranty processes and procedures
Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
Confident using Office 365 and web-based warranty portals
Strong analytical and problem-solving skills
Excellent organisational skills and attention to detail
Professional communication skills with internal teams and external manufacturers