Customer Assistance Representative - Thetford

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. AtEnterprise Mobility , we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focusedCustomer Assistance Representative to join ourFlex-E-Rent team in Thetford .

Why Join Us?

• Structured Career Development – £28,166.35starting salary with clear training roadmap and a €/£1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN

Your Career Path Start as aCustomer Assistance Representative , complete our training roadmap, and earn your first promotion in around 10 months. From there, you’ll have access to ourleadership development programme , with opportunities to grow into roles inFleet Logistics, Marketing, HR, Revenue Management , and more.

Ready to take the next step in your career? Apply now and grow with a company that puts people first.

Responsibilities

What You’ll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

Qualifications

What We’re Looking For

• A Full UKManual Driving Licence
• Aged 21 or over for insurance purposes
• Ability to pass a security check (criminality, financial, and employment references)
• Authorised to work in the United Kingdom

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