Parcelforce Customer Service Provider

Aldershot Source: WhatJobs

£13.17 per hour

Parcelforce Customer Service Provider – Admin

Job Type: Temporary (approx. 8 months)

Location: Aldershot

Pay Rate: £13.17 per hour

Hours: Wednesday to Friday: 17:00 - 21:00 and Saturday: 07:45 - 12:45

Join Parcelforce Worldwide, a leading UK express parcel business, as a Customer Service Provider – Admin. We are dedicated to delivering exceptional service to our customers across the UK and globally. If you have a can-do attitude, enjoy customer interaction, and thrive in a busy environment, we want you on our team in Aldershot.

About the Role

As a Customer Service Provider – Admin, you will be at the heart of our customer service operations. Your role will involve providing professional support to our customers and performing various administrative duties to ensure the smooth running of our operations.

Day-to-Day Responsibilities

Respond to customer enquiries via telephone, email, and other channels.
Investigate parcel and delivery enquiries, taking ownership of issues until resolution.
Provide accurate information about our services, deliveries, and collections.
Liaise with operational colleagues, drivers, and other teams to resolve customer queries.
Update internal systems and maintain accurate customer and parcel records.
Perform general administration to support the customer service and depot operations.
Monitor outstanding enquiries and ensure appropriate follow-up.
Identify recurring issues and escalation matters where required.
Support colleagues during peak periods and contribute to the depot's overall performance.

About You

Positive, can-do attitude with a focus on customer satisfaction.
Strong communication skills, both verbal and written.
Good administrative and organisational skills.
Attention to detail and understanding of the importance of accurate information.
Ability to prioritise workloads and manage competing demands.
Comfortable using computer systems and learning new processes.
Ability to remain calm and professional in challenging situations.
Takes ownership and follows issues through to resolution.
Works well as part of a team and supports colleagues.
Reliable, flexible, and committed to delivering our customer promises.

Previous experience in customer service or administration is beneficial, but we are primarily looking for individuals with the right attitude, willingness to learn, and commitment to our customers.