Field Team Leader

Field Team Leader (12 Month FTC)

Salary: £25,500 - £27,500 per annum | Company Benefits | Company Van Allowance
Location: Walsall, West Midlands
Contract: Full Time | Fixed-Term Contract | 40 hours per week

About Us:

South Staffordshire Water, which operates across two regions as Cambridge Water and South Staffs Water is a privately-owned regulated water only company.

South Staffs Water supplies a population of nearly I.3 million. The area of supply stretches from the edge of Ashbourne in the north, to Halesowen in the south, and from Burton on Trent in the east, to Kinver in the west.

The Role:

We are looking for an experienced Field Team Leader to support and develop our team of Meter Readers across the South Staffordshire region.

As Field Team Leader, you will be responsible for leading and developing a team of field-based colleagues, ensuring they have the skills, tools and support needed to perform effectively.

This is an excellent opportunity for an individual with metering experience and strong people management skills to take the next step in their career. You'll play a key role in driving performance, supporting field teams, maintaining high-quality standards and ensuring an excellent service is delivered to our customers and clients.

The role will involve regular travel across the operational area, providing coaching and support to field staff, conducting audits and helping resolve customer and operational issues.

Please Note: This is a 12-Month FTC for Maternity Cover.

Key Responsibilities:

• Lead, motivate and support a team of Meter Readers operating across the South Staffordshire area.
• Drive performance against meter reading and scheduled read programme targets.
• Deliver field-based coaching, training and quality assurance interventions.
• Review work completed by team members and provide constructive feedback.
• Support the onboarding and induction of new starters.
• Conduct regular field audits covering equipment, vehicles, uniforms and health & safety standards.
• Carry out one-to-one meetings and performance reviews.
• Investigate and resolve customer, client and employee issues and complaints.
• Monitor van check compliance and address any issues identified.
• Monitor lone worker device systems and ensure colleagues remain safe while working remotely.
• Identify opportunities for service improvements and operational efficiencies.
• Build positive relationships with customers, clients and internal stakeholders.

What Success Looks Like:

In this role, you'll:

• Improve team performance and productivity.
• Deliver high-quality meter reading services.
• Ensure strong health, safety and compliance standards.
• Develop and support colleagues through effective coaching and leadership.
• Reduce customer escalations and improve service delivery.
• Drive continuous improvement across field operations.

About You:

Essential

• Previous meter reading or metering industry experience.
• Experience supervising, coaching or leading teams.
• Full UK driving licence.
• Willingness to travel extensively across the South Staffordshire area.
• Good technical understanding of metering equipment and field operations.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and remain calm under pressure.
• Strong problem-solving and decision-making skills.

Desirable

• Experience conducting quality audits and field inspections.
• Understanding of health and safety requirements within field operations.
• Experience managing performance and delivering coaching interventions.
• Utility sector experience.

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