Business Support Officer - Repairs Team

JOB TITLE Business Support Officer POST NUMBER WEEKLY WORKING HOURS 37 SALARY RANGE £27,709 to £30,515 pa - pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage

ABOUT THE ROLE

We are looking for a highly motivated, enthusiastic, and organised individual who can ensure that a high level of administrative support is provided to the Repairs and Maintenance team.

In this key role, as a Business Support Officer, you will provide a co-ordinated, consistent, and high-quality support service, delivering an essential range of technical and non-technical support to the day-to-day operations of various service areas and projects. This will include supporting responsive and planned repairs, hazard management, disrepairs, insurance cases, damp and mould, empty homes, and the co-ordination of housing hazard cases in support of statutory and regulatory requirements.

You will also assist with the administration, monitoring, tracking, and reporting of cases, helping to ensure accurate records are maintained and service standards are achieved.

The post holder must be flexible, approachable, and keen to work effectively with tenants, contractors, suppliers, and colleagues, providing cover for other Business Support Officers and workstreams when required.

The successful candidate must be a proactive and well-organised individual with a good knowledge of social housing, preferably within a responsive repairs or maintenance environment. You will have a passion for ensuring customers are at the heart of what we do and be an effective communicator with a strong customer focus.

ABOUT YOU

• Strong communication skills with a friendly, efficient, and customer-focused attitude.
• A flexible approach to work with the ability to plan your own workload over short timescales for routine or familiar tasks and use your initiative to work independently.
• Proven organisational skills, capable of managing multiple tasks, setting priorities, and adapting to changing demands to ensure service continuity during team absences.
• Experience of minute or note taking.
• Experience of working as part of a team in a fast-paced environment.
• Experience of co-ordinating cases, monitoring actions, maintaining accurate records, and supporting compliance-related processes.
• Experience of financial management, including raising orders and processing invoices.
• Proficiency in Microsoft Office applications and financial software.
• An understanding of the importance of accurate case management and record keeping in supporting housing safety requirements, including damp, mould, and other housing hazards.
• Commitment to personal development and continuous improvement in service delivery.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

Closing date for receipt of applications: 25 October 2026

Interviews will be held week commencing 26 October 2026 and 02 Nov 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council

We are changing.

Stevenage Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Stevenage Borough Council on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Local Government Reorganisation | Shaping Hertfordshire's Future

Stevenage Borough Council is committed to Equal Opportunities for All.

Name Julie Rodgie

Job Title Repairs Manager (Contracts)

Phone Number

Email

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