Photocopier / MFD FSE

About the Role

We are recruiting on behalf of an established and reputable print solutions provider who is seeking an experienced and customer-focused Field Service Engineer to join their technical team. The successful candidate will support the installation, maintenance, repair and optimisation of multifunction printers (MFPs), photocopiers and print management solutions across a varied customer base. This is a fabulous opportunity for hardware FSEs to diversify into solutions !

This field-based role covers Warwickshire /Leicestershire / Northampton , working with leading manufacturers devices. You will attend customer sites, ensuring devices operate reliably, efficiently and in line with manufacturer standards.

A full UK driving licence is essential due to regular travel.

Key ResponsibilitiesService & Maintenance

• Diagnose and repair faults on MFDs, photocopiers, printers and related print infrastructure.
• Carry out preventative maintenance in line with manufacturer guidelines.
• Install, configure and commission new print devices.
• Replace parts, consumables and assemblies as required.
• Perform firmware upgrades and device updates.

Technical Support

• Troubleshoot print quality, scanning, connectivity and configuration issues.
• Configure devices for network printing, scan-to-email, scan-to-folder and cloud workflows.
• Support print management solutions such as PaperCut or uniFLOW.
• Assist with integration into Microsoft 365 environments.

Customer Service

• Build strong professional relationships with customers.
• Complete service calls within agreed SLA targets.
• Communicate clearly regarding faults, repairs and recommendations.
• Provide user guidance and basic training when required.

Documentation

• Complete service reports accurately and promptly.
• Record all work via the service management system.
• Maintain accurate parts usage and stock records.
• Escalate recurring technical issues where appropriate.

Health & Safety

• Follow company health & safety procedures.
• Maintain vehicle, tools and equipment in safe working condition.
• Ensure all onsite work is carried out safely and professionally.

Essential Experience & skills

• Minimum 2 years' experience supporting Ricoh MFDs or Canon MFDs

Essential Skills & Qualifications

• Previous experience as a Field Service Engineer within the managed print industry.
• Strong mechanical and electrical fault-finding ability.
• Good understanding of TCP/IP networking and basic IT troubleshooting.
• Experience configuring network printers and MFPs.
• Excellent communication and customer service skills.
• Ability to work independently and manage workload effectively.
• Full UK Driving Licence.
• Strong organisational and reporting skills.

Desirable

• PaperCut MF or uniFLOW installation/support experience.
• Manufacturer accreditations (Ricoh, Canon, Epson).

Personal Attributes

• Professional and customer-focused.
• Strong problem-solving ability.
• Positive, proactive and well organised.
• Team player with a willingness to support colleagues.
• Committed to delivering exceptional service.

What Our Client Offers

• Competitive salary (£35-40k).
• Company vehicle - hybrid
• Mobile phone and laptop.
• 22 days leave rising with service
• Manufacturer training and certification opportunities.
• Clear career progression within a growing technical services team.
• Exposure to print, IT, cloud and communications technologies.
• Supportive environment with ongoing professional development

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