Location: Remote UK
Hours: Monday - Friday, 37.5 hrs per week
Salary: £26,500 to £28,000 per annum
Reporting To: Application Support Team Lead
Key Responsibilities
Act as a first responder, delivering excellent customer service to clients via Jira, email, Microsoft Teams, and telephone
Triage incoming support tickets in line with SLAs
Troubleshoot data, infrastructure and application-related issues, including analysing client data using SQL queries
Perform basic application configurations to support client needs
Communicate regularly with stakeholders, providing clear and timely updates on investigations, progress and ticket resolutions
Attend client calls to support data-related queries
Maintain and update the team Knowledge Base to support continuous improvement
Work confidently with a range of platforms and technologies, including Jira, Confluence, Office 365, Microsoft Teams, SharePoint, Azure DevOps (ADO) and Salesforce
Please view the job description attached for full details
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.