Digital Waffle in Leicester (Hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical escalation expert on the Service Desk and mentor colleagues. You’ll drive continuous improvement and support major incidents to maintain high service standards.
You will guide First/Second Line staff, handle escalations, and help improve knowledge bases while collaborating with IT teams and suppliers. Opportunities for leadership growth exist.
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Leicester
Digital Waffle in Leicester (hybrid) is seeking a Senior Service Desk Analyst (2nd Line) to be the go-to technical expert on the Service Desk…
Leicester
Digital Waffle in Leicester is seeking a Senior Service Desk Analyst (2nd Line) to act as the technical expert on the Service Desk, handling…
Leicester
Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents…
Leicester
Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents…
East Midlands
Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents…
Leicester
Digital Waffle in Leicester (Hybrid) is seeking a friendly 1st Line Service Desk Analyst to join our IT team.
Explore: IT Support Technician jobs in the UK
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.