Service Desk Analyst

IT Service Desk Analyst

Remote/Liverpool (on site once a week)

£150 per day (Inside IR35)

3 month + contract (could go permanent)

Responsibilities:

• Processing and managing user access requests and incidents
• Creating, amending, disabling and re-enabling user accounts
• Managing permissions and security group memberships
• Supporting Joiner, Mover and Leaver (JML) processes
• Ensuring appropriate approvals are in place before granting access
• Maintaining accurate ticket records and audit trails
• Identifying and escalating access or security concerns
• Working with IT, Information Security and other internal stakeholders
• Providing phone and ticket-based Service Desk support when required
• Contributing to process improvements and documentation

Experience required:

• Previous experience within an IT Service Desk, IT Support or access administration environment
• Experience supporting users through calls, tickets and email
• Good understanding of user accounts, permissions and security groups
• Experience using an ITSM platform, ideally ServiceNow
• Good working knowledge of Microsoft 365 and Windows 11
• Strong customer service and communication skills
• Excellent attention to detail and the ability to follow defined processes
• An understanding of access control and information security principles

Desirable experience

• Active Directory user and group administration
• Microsoft Entra ID / Azure AD
• Joiner, Mover and Leaver processes
• Privileged account administration
• PowerShell
• ITIL
• Information security, governance or access control experience

This is a great opportunity for a Service Desk professional looking to gain further experience within access control and identity/access management while working within a professional legal environment.

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