Receptionist Administrator

Receptionist Administrator – Likewise Sheffield Location: Portland House, Sheffield Working Hours: Full time, Monday–Friday, 9am–5pm, including Thursday late cover until 7pm on a rota basis Contract Type: Full Time Salary: £25,877.80 - £28,453.69 per annum

About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Service: Likewise Sheffield supports people affected by drug and alcohol use, providing access to treatment and support to help people make positive changes in their lives. Based at Portland House, you'll be part of a busy service where the reception and administration team plays a vital role in supporting both the people accessing our services and the colleagues working with them.

About the Role: We’re looking for a motivated and enthusiastic Receptionist Administrator to provide reception and general administrative support to our teams at Portland House. As part of our front-of-house team, you'll often be the first person someone meets when accessing the service. You'll provide a warm, calm and welcoming environment while ensuring people are directed to the right appointment, professional or source of support. This is a varied and fast-paced role requiring you to balance reception responsibilities with day‑to‑day administrative tasks. You'll work closely with colleagues across the service and professionals from other organisations, including Probation. If you're adaptable, organised and comfortable working as part of a busy team, this is an opportunity to use your skills in a role that directly supports the delivery of an important community service.

What You’ll Do:

• Provide a warm, calm and welcoming first point of contact for people accessing Likewise, visitors and professionals.
• Welcome and book people in for appointments, liaising with colleagues and external professionals, including Probation.
• Support people arriving without appointments to access appropriate support through the service's duty systems or arrange suitable appointments following guidance from colleagues.
• Respond professionally to enquiries and ensure people are directed to the appropriate person or service.
• Help maintain a welcoming, organised and professional reception environment throughout the day.
• Maintain staff and visitor signing‑in records and associated documentation.
• Receive, date stamp and distribute incoming post and support with outgoing post when required.
• Support the Admin Lead with administrative tasks including data entry and monitoring email inboxes.
• Work collaboratively with the wider team, managing allocated tasks and priorities effectively.
• Provide additional general administrative support to help the service operate efficiently.

To Succeed in This Role, You’ll Need:

• Previous reception experience, with the confidence to be a welcoming and professional first point of contact.
• Previous experience working within an administrative or office environment.
• Excellent organisational skills and the ability to manage several tasks and priorities effectively.
• Strong verbal and written communication skills.
• The ability to remain calm, professional and approachable within a busy reception environment.
• Confidence communicating with a range of people, including those accessing the service, visitors, colleagues and external professionals.
• A flexible and adaptable approach to your work.The ability to work effectively as part of a team while taking responsibility for your own allocated tasks.
• Good attention to detail and confidence completing administrative and data‑entry tasks.

At Waythrough, our values of Kindness, Courage and Respect shape how we work with the people we support, our colleagues and our communities. If you're looking for a varied reception and administration role where your organisation, communication and people skills can make a genuine difference, we’d love to hear from you.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

Closing Date:

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.

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