Research Administrator/Receptionist

Job Title: Research Administrator/Receptionist

Trust Location: Royal Devon University Healthcare NHS FT

Location: Royal Devon University HealthCare Foundation Trust, Exeter, Wonford, EX2 5DW

Hours: 37.5 hours per week

Working Pattern: Monday - Friday. 08:30-16:30

Duration: 3 Months

Job Summary:

The post holder will fulfil all tasks associated with the smooth running of the administration department, liaising with other departments as necessary. As well as dealing with requests to access health records, diary management, typing letters and reports, note taking, operating a bring forward system and preparation of agenda’s and associated papers, the post holder may be required which may be required to conduct some financial and personnel tasks i.e. processing of invoices, payroll, petty cash/banking administration.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

Key Duties and Responsibilities

The Administrator will be based in the (Research & Development) department and will provide administrative support to the (Research Delivery Team).

The post holder will fulfil all administration tasks and work as part of a team and may be delegated responsibility for supervision of staff in lower bands and be involved in recruitment and selection of admin staff. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.

The post holder will be required to adhere to the organisations standards of customer care when welcoming visitors and communicating with a range of clients on a range of matters. For example receiving enquiries, via telephone or face to face, taking messages and ensuring that these are passed on to the appropriate person.

To deal with staff, clients and partner agency staff in a confidential and sensitive manner, this could be face to face or over the phone. The post holder may also be required to diffuse potential aggression from members of the public.

The ability to work using own initiative and manage time effectively to meet deadlines. Organise own day to day activities and tasks and that of staff in lower banded jobs.

Plan and arrange staff cover as and when required. Regularly arrange meetings.

Maintain and update own training relevant to post.

Daily use of IT programmes relevant to the department to process and store information and type up minutes of meetings. Responsible for maintaining staff and/or patient data.

Occasionally manage difficult situations, which may arise with abusive clients and telephone callers, of which may need to be referred to a senior member of staff

Knowledge/ Skills:

• Effective interpersonal, organisational and communication skills
• Advanced IT/Keyboard skills
• Ability to manage own workload and to supervise the workload of others
• Ability to delegate tasks

Experience:

• Experience in either Admin/Reception/Booking Appointments
• Reliability and Flexibility, able to contribute to changing demands of the service.
• Willing to undertake training relevant to the post.
• Ability to work within a team and delegate tasks to and supervise lower bands.
• Ability to demonstrate a diplomatic caring attitude whilst maintaining confidentiality.

Specialist Knowledge:

• Use of Word/Excel to populate documents (E), send letters. answer phone calls, collect signed documents, desire to complete training such as GCP (M) Inputting into databases/EPIC (D) Experience in Admin/Reception/Booking Appointments desired.
• Confident to work along side clinical staff as well as Administrators

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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