Ability to use MS Windows and MS Office applications
A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
Physically fit to fulfil active job role requirements as it is a standing position.
Ability to work proactively, pay attention to detail and use intuition
Customer Facing/front of house skills
A high standard of bearing and turnout
Excellent telephone manner
Ability to demonstrate a commitment to delivering a high-quality service
Ability to liaise with others at all levels including senior management and customers clients
Ability to work within established procedures and contribute positively to any improvements
Application of conflict management in support of conflict de-escalation and resolution
Disciplined and Professional attitude
Proficient in written and oral communication
Computer literate and good administration skills
Ability to deal with and control emergency situations
Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.
Comply with commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
To read, understand and comply Code of conduct.
Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
Work collaboratively with colleagues and supervisors.
Excellent time keeping
Should be proactive and self-motivated
Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
Provide assistance, directions and guidance to visitors on arrival
To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
Escorting of contractors and cleaning operatives in line with agreed procedures
Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
To provide ad-hoc cover for receptionist for breaks as required, including support to on-site client events
To react positively and professionally in support of security operations and emergency situations as required
Successfully complete site induction training to satisfactory standard.
Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
The FoH profile, presence and posture is to reassure management, staff and visitors that the premises and facilities are safe and secure
Monitor and control access to the front entrance, ensuring only authorised personnel are allowed on site
Greet and assist staff, and visitors in a friendly and professional manner
Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement
Provide directions, guidance, and information to individuals seeking assistance
Collaborate with the Security Control Room (SCR) and all security personnel to ensure seamless coordination and effective response to emergencies
Complete incident reports and maintain accurate records of security-related activities
Assist in the coordination of special events or functions, ensuring appropriate security measures are in place
Maintaining the highest standards of professionalism at all times
Pinpoint suspicious behaviour and take remedial non- confrontational action
To proactively observe the outside perimeter, main entrance and ground floor reception areas for suspicious activity and opportunities to assist with colleagues and guests
To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
To work as a coordinated team as part of routine duties and immediate response to safety, risk and emergency situations
Immediate response to any incident and give confidence to others that the situation is being dealt with effectively and efficiently.
Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
Observation and surveillance skills to include risk and threat identification
Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
Speedy and accurate reporting of suspicious activity
Have a clear understanding of guidance and response relating to Crowd Control, Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries.
Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (back up service only)
Subject to experience and skill level, be prepared to step up to cover Duty Supervisor or CCTV Controller role, under direction and supervision of site Security Manager
To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
To follow and comply with all routine site operating procedures
To maintain communications in support of local and wider regional operations
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