HR Business Partner

Job Title: HR Business Partner Location: Worcestershire

Hours: 20 Hours Per Week

Contract: Permanent

Salary: £35,500 Pro Rata

Reports to: HR Director

Join a Business Where People Truly Matter

Are you an experienced HR professional looking for a role where you can genuinely influence business decisions, drive positive change, and shape the employee experience?

We are working with a highly regarded retail and leisure organisation that has built an outstanding reputation for exceptional customer service, quality, and employee engagement. As the business continues to evolve, they are seeking a proactive and commercially minded HR Business Partner / HR Generalist to join their team on a part-time basis.

Reporting directly to the HR Director, this is an exciting opportunity to take ownership of a broad HR remit while becoming the organisation's lead iTrent specialist, helping to drive efficiencies, system improvements, and best practice across the people function.

This is a highly visible role that combines strategic HR partnering, employee relations, project work, recruitment support, payroll oversight, and HR systems leadership.

The Role

As a trusted advisor to managers and senior stakeholders, you will provide expert guidance across all aspects of the employee lifecycle while supporting the wider people strategy.

A key focus of the position will be the ongoing development and optimisation of the organisation's iTrent platform. You will take ownership of the system, support users across the business, lead improvements, and play an integral role in the implementation and enhancement of the Core HR, Payroll, Recruitment and Onboarding modules. This is the ideal opportunity for someone who enjoys combining hands-on HR support with project delivery, systems improvement, and business partnering.

Key Responsibilities

• Partner with managers and senior leaders to provide expert HR advice and guidance.
• Support all stages of the employee lifecycle, from recruitment and onboarding through to development and retention.
• Act as the organisation's iTrent Subject Matter Expert, providing system support, training, troubleshooting, testing and continuous improvement.
• Lead the implementation, optimisation and ongoing development of Core HR, Payroll, Recruitment and Onboarding modules within iTrent.
• Manage system upgrades, improvements, data integrity and user adoption initiatives.
• Support recruitment activity, ensuring an efficient and positive candidate journey.
• Develop and enhance onboarding processes to deliver an engaging new starter experience.
• Successfully manage payroll processes through managed service providers, ensuring compliance and accuracy.
• Lead HR projects including organisational change, policy reviews and process improvement initiatives.
• Drive continuous improvement across HR systems, processes and employee experience.
• Support workforce planning, succession planning and talent management activities.
• Collaborate with stakeholders to deliver employee engagement and wellbeing initiatives.
• Manage complex employee relations cases, providing balanced and commercially focused solutions.
• Deliver coaching and training to managers on employment legislation, HR policies and HR systems.
• Produce HR reports and insights to support informed business decisions.

About You

We are looking for a confident and experienced HR professional who enjoys building strong relationships, influencing stakeholders, and making a tangible impact within a business.

Essential Requirements

• CIPD Level 3 qualified or equivalent.
• Proven experience within a HR Business Partner, HR Generalist or similar standalone HR role.
• Strong iTrent experience is essential.
• Experience implementing, managing or optimising HR systems, particularly iTrent.
• Exposure to Core HR, Payroll, Recruitment and Onboarding modules.
• Previous experience delivering successful HR projects and process improvements.
• Strong understanding of UK employment legislation and HR best practice.
• Experience managing complex employee relations matters.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with the ability to interpret data and provide actionable insight.
• Comfortable working in a fully onsite environment.

Desirable

• Experience within retail, hospitality, leisure, or multi-site environments.
• Advanced Excel and reporting capabilities.
• Experience supporting organisational change programmes.

What's In It For You?

• Competitive salary and benefits package.
• Flexible part-time hours.
• Opportunity to work directly with senior leadership.
• A varied and influential role with real ownership.
• Ongoing professional development opportunities.
• A supportive, collaborative and people-focused culture.
• The chance to play a key role in shaping HR systems, processes and employee experience across the organisation.

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