Service Coordinator - Eastwood (Nottingham)

Heanor Source: WhatJobs

Up to £30,000 per annum

Job title: Service Coordinator

Location: Heanor, Nottingham

Salary: Up to £30,000 per annum

We are currently recruiting for a Service Coordinator to join a busy and well-established service operation based in Nottingham. In this role, you will play a key part in keeping the service operation running smoothly, coordinating a team of field-based engineers and ensuring customer requirements are managed efficiently. You'll be responsible for planning and scheduling engineers, managing customer communications and making sure jobs are completed as smoothly and effectively as possible. This is a fast-paced, varied role where strong organisation, communication and customer service skills are essential. The position would suit someone with previous experience in service coordination, engineer scheduling, service administration or a similar customer-focused environment.

An immediate start is ideally required, making this an excellent opportunity for an experienced Service Coordinator looking for their next move.

Daily responsibilities:

Coordinating and scheduling field-based service engineers
Managing engineer diaries and allocating jobs efficiently
Liaising with customers to arrange and confirm service visits
Handling customer queries and keeping customers updated on job progress
Coordinating breakdowns, servicing and maintenance requirements
Communicating with engineers throughout the day to ensure jobs are completed efficiently
Monitoring outstanding jobs and ensuring work is followed up
Working closely with the Service Manager, Parts Advisor and Parts Assistant
Updating internal systems and maintaining accurate service records
Ensuring customers receive a high level of service at all times
Supporting the wider service team with general administration and coordination

Experience you will need:

Previous experience in service coordination, service administration, engineer scheduling or a similar role
Experience dealing directly with customers
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Confident coordinating engineers or mobile/field-based staff
Good attention to detail and administration skills
Comfortable working to deadlines and reacting to changing priorities
A proactive and customer-focused approach
Experience within a technical, engineering, plant, automotive, forklift or similar service environment would be advantageous