Medical Secretary

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Network
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

We're always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Community Eating Disorder Service (CEDS), within Specialist Children and Young Peoples Service

An opportunity has arisen for a part-time (22.5 hours per week) permanent B4 Medical Secretary join our Community Eating Disorder Team. This service provides community support and hospital in-reach. This service supports young people and their families in the community to manage their condition and prevent hospital admission. They provide family based therapy in a range of settings as well as specialist clinical assessment and in-reach to paediatric and acute mental health settings.

This role will be part of the Specialist CYPS Community admin services and as a Band 4 Medical Secretary, you will provide secretarial support to the Consultant Psychiatrist and the clinical team within CEDS as well as providing admin support to other Specialist CYP community services as necessary.

Full support will be provided by experienced staff onsite and the candidate will have access to peer support. This is a senior role and the post holder would be required to assist the admin and clinical team with the day-to-day management of the workflow within the service to support and train administrative colleagues as required.

Main duties of the job

The post holder will provide a proactive, comprehensive secretarial service and support to allocated Consultant within the service.

The post holder will be able to evidence:

• Excellent verbal and written skills and communicate professionally and effectively at all levels.
• To be confident in prioritising and negotiating conflicting workloads and managing time accordingly.
• Evidence exceptional organisational skills, a flexible approach to work, experience of accurate high-volume transcribing and working from the admin shared inbox
• Proficient audio typist.
• Experience as a medical secretary or equivalent.
• Reliable diary management - Proactive in addressing minor conflicts and problem focused in suggesting potential solutions.
• Proven experience of working with Microsoft Office packages and excellent keyboard skills
• Effective minute taking skills and ensuring all actions are acted upon this may include live typing.
• Ability to be self-directed, motivated and able to contribute positively within a team.
• Strong organisational skills and structure day-to-day tasks.
• Demonstration of flexibility in the role.
• Desirable: A working knowledge of electronic patient record systems (i.e. RiO) - Training will be given.
• Desirable: The successful applicant must be able to meet the mobility requirements of the role,

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Detailed job description and main responsibilities

To express an interest in this post please describe your suitability and skills in line with the enclosed B4 Medical Secretary job description. You should currently hold the required level of qualification of have proven experience as outlined in the essential criteria, if you do not meet this criteria you may not be shortlisted.

Note: The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

The post holder may also undertake additional duties as directed by the Administration Manager.

The successful applicant would start as soon as operationally able.

Advertising date : 1st October 2026

Closing date : 15th October 2026

Please note - this vacancy may close early once a suitable number of applications are received.

Person specification

Education and Qualifications

Essential criteria

• RSA Level III/OCR3 in Text Processing/NVQ 3 in Business and Administration (including text preparation) plus knowledge acquired through further experience
• Educated to O-Level / GCSE standard

Knowledge and Experience

Essential criteria

• Working knowledge and experience of Microsoft applications (minimum 1 year)
• Knowledge and understanding of relevant medical terminology
• Working knowledge of Patient Information Systems, e.g. RiO

Desirable criteria

• Experience of using stock ordering and reporting systems
• Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures

Skills and Competencies

Essential criteria

• Audio-typing skills.
• Minute-taking skills
• Excellent interpersonal and communication skills, both verbal and written
• Knowledge of NHS Procedures and Policies

Desirable criteria

• Minute taking experience in similar environment (e.g. patient meetings)

Role/Team specific requirements

Essential criteria

• Able to work under pressure, to meet deadlines
• Discrete in handling sensitive and confidential information
• Good organisational and planning skills

Additional Requirements

Essential criteria

• Able to meet the mobility requirement of the post

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

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