Service Advisor Aftersales · Woolwich

SERVICE ADVISOR

Earn up to £50,000 OTE per annum with a company car. Plus, get paid overtime for working on Saturdays!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join the Hedin Automotive Aftersales team as a Service Advisor and become the trusted point of contact for our BMW & MINI customers. Working alongside an experienced Service team, you'll play a key role in delivering exceptional customer service from vehicle check-in through to handover, ensuring every customer enjoys a seamless aftersales experience.

If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.

BENEFITS.

• Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.
• 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement
• Discount schemes with popular retailers - helping you save more
• Employee Car Ownership Schemes - available for you and your family
• Employee Assistance Programme - 24/7 wellbeing support with access to health professionals
• Private healthcare access - prioritising your health and prosperity
• Pension scheme and life assurance - confidence in your future
• Referral bonus - earn when you refer a friend to join the team

Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page.

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Meeting and greeting customers in a friendly, professional, and courteous manner
• Acting as the main point of contact throughout the customer's service journey, from booking through to vehicle handover
• Keeping customers updated on the progress of their vehicle repairs and advising on any additional work required
• Delivering exceptional customer service through regular communication and effective expectation management
• Maintaining knowledge of BMW & MINI aftersales products and services
• Ensuring all service and repair documentation is completed accurately and promptly
• Working closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency
• Ensuring customer vehicles are handled with care whilst in the workshop and are cleaned and prepared for collection
• Professionally resolving customer queries and concerns, ensuring high levels of customer satisfaction

YOUR PROFILE.

• Previous experience as a Service Advisor or Service Team Manager within the automotive industry
• Passion for delivering outstanding customer service and building lasting customer relationships
• Excellent communication skills with the ability to manage challenging situations calmly and professionally
• Strong organisational and administration skills with excellent diary and time management

WORKING HOURS.

Basic Salary £35,525, with an OTE of £50,000 + and a Company car.

Working hours are Monday - Friday, 8.00am - 6.00pm, 45 hours per week and Saturday 8.00am - 12.30pm (1 in 3, paid as additional hours)

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group- one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

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