Service Solutions Specialist

Location: Basildon (Office Based with Hybrid Working Available)
Salary: Competitive + Benefits
Contract: Full Time, Permanent

The Opportunity

Our client, a leading organisation within the commercial vehicle and automotive sector, is seeking an experienced Service Solutions Specialist to join their growing team in Basildon.
This is an excellent opportunity for a commercially minded professional with experience in the truck, bus, automotive or fleet sector to play a key role in driving aftersales growth, customer retention and service contract performance across the UK network.
The successful candidate will work closely with dealerships, customers and internal stakeholders to develop and grow the maintenance, repair and connected services offering, while delivering innovative solutions that improve customer satisfaction and profitability.

Key Responsibilities

• Drive sales growth across Maintenance & Repair (M&R), Extended Warranty and Connected Services products.
• Increase aftersales customer retention through improved contract penetration and service uptake.
• Build and maintain strong relationships with dealerships, customers and internal teams.
• Support the development and delivery of service campaigns, promotions and commercial initiatives.
• Manage pricing communications and incentive schemes across the dealer network.
• Coordinate the full lifecycle management of service contracts.
• Identify opportunities to improve profitability for both the business and dealer partners.
• Deliver product, sales and service training to dealership sales teams and workshop personnel.
• Provide guidance and support to dealer sales teams on service solutions and connected services products.
• Analyse customer and contract performance data to identify trends and commercial opportunities.
• Work collaboratively with Sales, Marketing, Finance, Legal, Customer Service and Network Development teams.
• Advise customers on telematics and professional connected services solutions.
• Support demonstration fleet activities relating to connected services.

About You

To be successful in this role, you will have:

• Previous experience in a similar Service Solutions, Aftersales, Fleet, Automotive or Commercial Vehicle position.
• A minimum of 3 years' experience within the automotive, truck or transport sector.
• Strong commercial awareness with an understanding of vehicle sales and aftersales operations.
• Excellent communication, presentation and stakeholder management skills.
• Proven ability to influence, negotiate and build long-term customer relationships.
• Strong analytical skills and experience working with data and reporting tools.
• Confidence delivering training and coaching sales teams.
• Good knowledge of Microsoft Office, including Excel, PowerPoint, Outlook and Power BI.
• Experience interpreting telematics and connected vehicle data would be advantageous.
• A proactive, results-driven approach with strong problem-solving abilities.

Essential Requirements

• Full UK Driving Licence.
• Eligibility to work in the UK.
• Willingness to travel across the UK, including occasional overnight stays.

What's on Offer?

• Hybrid working (up to 3 days working from home).
• Competitive salary and benefits package.
• Opportunity to work for a recognised industry leader.
• Excellent career progression opportunities.
• Exposure to innovative connected vehicle and fleet technologies.
• Collaborative and supportive team environment.

If you're an ambitious automotive professional looking to take the next step in your career and make a real impact within a market-leading organisation, we'd love to hear from you.

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