Account Manager (SC Clearance)

What you'll be doing

As an Account Manager, you'll be responsible for leading a large operational team and ensuring exceptional service delivery across the account, other client sites within the portfolio, and occasional locations across the wider UK as business needs require.

• Lead, coach and develop Site Managers, Supervisors, Team Leaders and frontline colleagues.
• Build trusted relationships with customers and stakeholders, acting as the key point of contact for operational and account matters.
• Drive service excellence, operational performance and continuous improvement across the portfolio.
• Develop account plans that support customer needs, business objectives and future growth opportunities.
• Ensure contractual KPIs, service levels and business objectives are consistently achieved.
• Create a culture of engagement, accountability, development and high performance.
• Support workforce planning, succession planning and capability development across the account.
• Manage budgets, resources and operational efficiency to deliver strong commercial performance.
• Identify opportunities to enhance customer experience, improve services and add value to the account.
• Lead risk, compliance and assurance activities to maintain safe, effective and compliant operations.
• Support operational change and improvement initiatives across the portfolio.
• Work collaboratively with internal teams to share best practice and contribute to wider business success.

What you'll bring

• Experience managing large operational teams within a service-led environment.
• A track record of delivering operational excellence and customer satisfaction.
• Excellent stakeholder management and relationship-building skills.
• Commercial awareness with experience managing budgets and performance metrics.
• Experience of driving employee engagement, development and retention.
• Knowledges of planning, forecasting and organisational capabilities.
• The ability to influence and communicate effectively at all levels.
• A proactive and solutions-focused mindset.

Essential Requirements

• Minimum of 3 years' management experience.
• Full UK driving licence.
• Ability to obtain SC Clearance to operate on clients sites.
• Experience managing customer relationships and service delivery.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Knowledge of budget management and P&L accountability.

Company Culture

At Securitas, our values of Integrity, Vigilance and Helpfulness guide everything we do.

We believe in making a clear promise to our people:

• Opportunity - Seeing potential in every person
• People - Putting people at the heart of what we do
• Purpose - Making your world a safer place

We're proud to be a Level 2 Disability Confident Employer and are committed to creating an inclusive workplace where everyone can thrive. Through our networks, partnerships and celebrations throughout the year, we're building a culture where differences are valued and people can be themselves.

Benefits

From day one, you'll have access to a range of benefits, including:

• Employee discounts with leading global and local brands.
• Health and wellbeing support, 24/7 online GP services.
• Pension and financial wellbeing resources and support.
• Life assurance for added peace of mind.
• Employee eligibility to EV Schemes (Subject to graded benefits).

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