Our client is a privately owned commercial landlord, who is now seeking to strengthen their team by appointing an experiened Property Manager with hands-on experience, including aspects of hard and soft facilities management, to deliver high-quality services across a diverse portfolio of mixed-use properties.
The ideal candidate will really understand how to build relationships with tenants, understanding their requirements, and ensuring that all properties maintain the best possible standards. You will be responsible for creating service charge budgets across a portfolio of multi-tenanted properties and liaise with suitable contractors to deliver those services as both pre-planned and in some cases emergency works. If you have a network of your own contractors in the London area it would be a definite advantage.
Collaboration and Reporting
Arrange monthly briefings with the Asset Managers to discuss site performance, risks, and tenant issues
Take initiative to work with other areas of the business to identify opportunities to improve work practices
Provide reports, records and feedback to the wider business as required
Operational Support
Support wider Operations teams on site-specific initiatives, e.g. commercialisation, capex projects, dilapidation works, refurbishments, location of assets on site and meter readings
Support the development of business plans with Asset Managers
Highlight potential leasing, development and income-producing opportunities to the Asset Managers
Assist in the operational and facilities mobilisation of new acquisitions and the smooth transfer-out of sold assets; provide support in due diligence of prospective purchases where required
Assist the Asset Management team with lease events and changes in tenancy
Assist Asset Managers in reviewing tenant fit-out plans and alterations proposals, providing feedback where needed
Liaise with insurers and loss adjusters to support insurance claims
Person Specification
Extensive experience in facilities management across multi-site, mixed-use (commercial and residential) environments
Customer-focused with excellent stakeholder engagement skills and ability to communicate effectively at all levels
Proactive, with strong attention to detail and a commitment to health, safety, and service standards
Strong organisational, problem-solving and multi-tasking abilities
Experience with service charge budgeting and reconciliations
Proven track record of managing third-party contractors and service providers
Proficient in Microsoft Office and reporting tools
Qualifications/Training
Recognised industry qualifications (e.g. IOSH, NEBOSH, IWFM, or trade-based certifications), or willing to work towards them
A valid driving licence and willingness to travel
Sound understanding of statutory building compliance and H&S legislation (e.g. fire safety, asbestos, water hygiene)
Accountable for own learning and staying up to date with changes in legislation and statutory compliance relating to facilities and property management
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