Business Change Partner

About the role

Successful change is about more than delivering a new system, process or structure. You'll focus on the people and organisational impact of change, ensuring colleagues and stakeholders understand what is changing, are prepared for transition and are supported to adopt new ways of working.

You'll work alongside Project Delivery Managers, Business Analysts and stakeholders to help ensure change is successfully adopted, embedded and delivers sustainable outcomes for Midland Heart and our tenants. You'll be joining a newly established dedicated Business Change capability within our Programmes and Project Delivery function.

What will you be doing?

As Business Change Partner, you will:

• Lead Business Change activity across assigned projects and initiatives.
• Conduct stakeholder analysis and business impact assessments.
• Develop Business Change and stakeholder engagement plans.
• Assess and monitor business readiness, engagement and adoption, identifying where intervention is required to support sustainable outcomes
• Identify barriers and resistance to change and develop appropriate interventions.
• Identify learning requirements and coordinate activity with Learning & Development.
• Establish and support Change Champion networks.
• Develop transition plans and support mobilisation, go-live and embedding.
• Provide specialist Business Change advice and contribute to improving organisational change frameworks and tools.

What will help you succeed?

To be successful in this role, you'll bring:

• A recognised change management qualification such as APMG Change Management Practitioner or Prosci Change Practitioner, or equivalent professional competence gained through substantial practical experience.
• A strong understanding of structured change approaches and the judgement to adapt them according to scale, complexity and organisational context.
• Excellent facilitation and communication skills with an ability to engage people at different levels.
• An understanding of how culture, leadership behaviour and colleague experience affect sustainable change.
• Confidence diagnosing resistance and developing practical interventions that improve readiness and adoption.
• A collaborative approach to working with HR, Communications, Learning & Development and operational teams.

Our ideal candidate?

Your CV should clearly demonstrate:

• Experience planning and delivering Business Change activity across projects or organisational change initiatives.
• Practical experience of stakeholder analysis, business impact assessment, change planning and readiness assessment.
• Evidence of developing and coordinating stakeholder engagement or change communication plans across affected groups.
• Experience supporting transition, implementation and post-implementation adoption, including identifying and addressing barriers to successful change.

This role is based at our Bath Row office in Central Birmingham, with a minimum of 3 days per week in the office and the option to work the remaining days from home.

Why Midland Heart?

We're one team working together for our tenants. We're a large, ambitious housing organisation providing people with an affordable place to call home.

You'll be joining our Programmes & Project Delivery team, helping ensure change is not only delivered but successfully understood, adopted and embedded by the colleagues and teams it affects.

We expect a lot from our people, but in return you'll find a supportive and rewarding workplace where great people can thrive.

• Applications Close: 16th October 2026

Please note that we may close the vacancy before the advertised closing date depending on the volume of applications we receive, so we'd encourage you to apply early.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you'd like to discuss any adjustments you may need to support you through our recruitment process.

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