You’ll be the go-to contact for ArkBridge clients, ensuring they get the best from our tools, support, and services. This role is ideal for someone with excellent communication skills, product understanding, and a client-first mindset.
Responsibilities:
Onboard and educate new clients on platform features
Manage client relationships and act as the voice of the customer
Handle inquiries and coordinate with support and trading teams
Identify upsell and retention opportunities
Monitor client activity and ensure satisfaction
Requirements:
2–3 years in account management, fintech, or customer success
Strong understanding of trading platforms and financial instruments
Excellent interpersonal and problem-solving skills
Client-focused, with a proactive approach to service
Comfortable communicating with high-net-worth clients
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.