Convergence Group is seeking an Incident Manager to own incidents from start to finish, drive resolution and keep customers informed. This hands-on role sits at the heart of our Service Desk and NOC, requiring calm under pressure, escalation when needed and leadership of operational teams.
You will manage major incidents, ensure SLAs are met and work with 1st/2nd line, suppliers and technical teams. The position is based in Solihull in a full-time, permanent capacity.
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Metropolitan Borough of Solihull
When a network incident hits, things can get busy quickly. Customers want answers, teams need direction and issues need resolving -fast.
Milton Keynes
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service…
London
Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service…
Metropolitan Borough of Solihull
Convergence Group in Solihull is seeking a 1st Line NOC Engineer to resolve technical issues, monitor LAN/WAN, and keep customers informed.
Metropolitan Borough of Solihull
Convergence Group in Solihull is seeking a 1st Line NOC Engineer to resolve technical issues, monitor LAN/WAN, and keep customers informed.
Metropolitan Borough of Solihull
Are you passionate about technology and looking to build a career in telecoms?
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