OSS Technician

Location

Birmingham, England, United Kingdom

Job ID

R

Date Posted

Company Name

HITACHI ENERGY UK LIMITED

Profession (Job Category)

IT, Telecom & Internet

Job Schedule

Full time

Remote

No

Job Description

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

In your role as an OSS Technician, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will include aiding incident resolution by collaborating with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

This opportunity will be office-based in Stafford. Initial training will take place in Birmingham until the opening of the Stafford office. Monday - Friday, 37 hours a week. We may also require you to support other locations nationwide, so the ability to travel will also be required when needed.

Please note that we are unable to sponsor individuals for employment visas, now or in the future, for this role.

How you\'ll make an impact

• Diagnoses and resolves IT-related issues effectively and efficiently.
• Ensures that computers are delivered in a \"ready-to-use\" condition for IT users.
• Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
• Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducts regular inventory checks for relevant hardware.
• Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifies and reports potential risks that could impact the quality of OSS services.
• Offers support to end users and ensures the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
• Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
• Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.

Background

• Formal qualification in IT completed from an accredited university or college, OR completed an apprenticeship in the field of IT.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in the local language and English.
• Proactive and solution-oriented mindset
• Demonstrates an ability to work independently and is self-driven
• Legal authorization to work in the applied location is required.

More about us

Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, flexible working hours, professional development opportunities, and a supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs). Specific benefits depend on the location and will be communicated during the interview process.

Accessibility and reasonable accommodation
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of AI and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws

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